Nihal Hussain Madani Syed
Hoppers Crossing,Australia
Summary
Dynamic IT professional with hands-on experience at Gladstone Park Secondary College, excelling in IT support and troubleshooting. Proven ability in server administration and vendor coordination, coupled with strong communication and teamwork skills. Successfully enhanced operational efficiency through effective technical documentation and training, contributing to seamless onboarding and system upgrades.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Gladstone Park Secondary College
Melbourne, VIC
07.2024 - Current
- Provided general IT support for staff and students across all campuses, including servicing desktops, laptops, mobile devices, and printers.
- Delivered first-level troubleshooting on hardware, software, and networking issues, ensuring timely ticket resolution via IT Service Desk systems.
- Supported and configured Windows Server environments including Active Directory, DNS, DHCP, Group Policies, and file/print servers.
- Managed routine server backups, system restore tests, antivirus definitions, and patch updates to maintain system integrity and security.
- Coordinated with regional teams and vendors to manage internet infrastructure, IT fixed assets, and equipment life cycles.
- Assisted in IT procurement and contributed to audits focused on quality assurance and cost control.
- Delivered technical support and training for internal users, and ensured onboarding of new staff with properly configured IT resources.
- Developed IT documentation and internal guides to improve operational efficiency and knowledge transfer.
- Participated in projects such as client onboarding, system upgrades, and software deployment for classroom and lab environments.
Education
Master degree - Cyber Security
Melbourne Institute of Technology
Australia02-2024
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Adaptability
- Project Management
- IT Support & Troubleshooting
- Networking: LAN, WAN, VPN, TCP/IP
- Server Administration: AD, DNS, DHCP,GPOs
- IT Service Desk Ticketing
- Hardware/Software Installation
- System Security & Patch Management
- Vendor Coordination & Asset Management
- Technical Documentation & Training
- IT Procurement & Audit
Certification
- Microsoft Certified: Azure Fundamentals
- Oracle Cloud Infrastructure 2019 cloud operations associate
References
Available upon request
Hobbies and Interests
Photography, Exploring new places, Reading books
Projects
Predicting Student Performance Using Supervised Machine Learning Hyderabad, India | Jul 2020 – Mar 2021, LIWC & Cybersecurity Knowledge Management Melbourne | Mar 2023 – Dec 2023
Timeline
Intern
Gladstone Park Secondary College
07.2024 - Current
Master degree - Cyber Security
Melbourne Institute of Technology
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