Niharika Doshi
Brisbane,QLD
Summary
Dedicated and meticulous professional with more than 10 years of varied experience excelling at prioritizing, completing multiple tasks, and achieving project goals. Demonstrated administration ability with a passion to influence change and improve processes. A Knowledgeable and focus individual with a desire to assist, mentor, and develop the skills of those in the team. Flexible and focused team player with the aim to exceed customer’s expectations time and again by providing accurate and efficient services
Overview
12
12
years of professional experience
Work History
Contact and Early Resolution Officer
NDIS Quality And Safeguards Commission
07.2023 - Current
- Manage emails and online forms by inputting data about complaints lodge with NDIS commission.
- Identifying and escalating issues requiring urgent attention or specialist expertise.
- Capacity to work and support culturally sensitive and progressive disability work environment
- Draft correspondence using agreed format and structured guidelines.
- Flexibility in carrying out different duties listed to support business requirements
Customer Service Consultant
Telstra Corporation
05.2022 - 06.2023
- As Small and Medium Business Consultant is to respond to and effectively manage basic, complex customer enquiries, and provide resolution where applicable.
- Assist customers to understand and resolve issues relating to activation of their product and services and achieve outstanding customer service through effective resolution of issues.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Communicated with management about trends in customer calls to help team efficiency and success.
AO2 Administrative Officer
Queensland State Revenue Office-Treasury
08.2021 - 04.2022
- Distribute and process incoming and outgoing correspondence including a variety of applications.
- Search SPER database system for information regarding outstanding fine owed by specific person.
- Prepare and send outgoing correspondence using approved templates.
- Search other database systems – TRIALS TICA for information regarding person and update SPER database system with relevant information.
- Conduct other searches and perform other data entry functions as required.
- Correctly register incoming mails and action queries in relation to payment plan, Authority to act, Power of Attorney, Centre pay, hardship, Disputes, fine and enforcement order, public trustees, bank investigations, fine collection notices, Letter Rogatory, AFSA-Company De-registered, Insolvency and Liquidation.
Business Administrator
Telstra Corporation
11.2017 - 06.2019
- Worked with large sets of council data to identify accurate contact addressees for end users affected by NBN roll out.
- Worked in high-pressure environment to adhere to strict timeframes and deliver work that is of high quality and accuracy, mainly on excel.
- Multitask, whilst working with data sets, as administrator could be required to take inbound calls regarding NBN infrastructure design and construction program roll out and outbound calls to real estates, strata companies to obtain body corporate details for multi-dwelling units
- Liaised with Engagement management team in relation to council and government properties.
- Work with internal stakeholders to problem solve and identify design change requirements.
- Report delivery expectations and hindrances to management in a formal and accurate manner
- Attend and actively participate in training and development which includes developing and maintain thorough understanding of processes and systems.
- Achievement-Awarded recognition certificate for helping team to achieve desired goal.
Customer Solutions Specialist
Stellar Asia Specific
04.2012 - 09.2017
- Answered inbound calls related to energy accounts, evaluate customer account information to assess current issues and determine potential solution.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Escalated customer issues to management for appropriate action to be taken.
- Achievement -Recognized as stellar rising star for consecutive months for outstanding performance and team contributions.
Education
Masters of Professional Accounting -
Central Queensland University
Brisbane, QLD03.2012
MBA -
James Cook University
Brisbane, QLD09.2010
Skills
- Effective communication
- Problem solving
- Interpersonal skills
- Quick learner
- Team Player
- Resilient and agile
Interests
· Playing badminton
· Practising Spiritual art
· Team Dance
Computer Skills
MS office I Maxim I Cemulus I Salesforce I Orion I Casper
References
Steve Akers
Acting Director
Mobile -On request
Tarni Peterson
Team Leader-Telstra corporation
Mobile – On request
Timeline
Contact and Early Resolution Officer
NDIS Quality And Safeguards Commission
07.2023 - Current
Customer Service Consultant
Telstra Corporation
05.2022 - 06.2023
AO2 Administrative Officer
Queensland State Revenue Office-Treasury
08.2021 - 04.2022
Business Administrator
Telstra Corporation
11.2017 - 06.2019
Customer Solutions Specialist
Stellar Asia Specific
04.2012 - 09.2017
Masters of Professional Accounting -
Central Queensland University
MBA -
James Cook University
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