Niharika Lakkireddypalli
Sunnybank,QLD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (Part Time)
Garam Masala Indian Store
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Junior Doctor
Madhavi Hospital, INDIA
01.2020 - 04.2023
- Assisted in surgical procedures, ensuring patient safety and optimal outcomes.
- Streamlined the admission process for emergency department patients, expediting care and reducing wait times.
- Maintained high ethical standards when dealing with sensitive information or complex cases involving medical ethics.
- Continually expanded clinical knowledge by participating in continuing education opportunities relevant to the field of medicine.
Customer Service Representative (Part Time)
SM Store
10.2013 - 07.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
M.D. - Medicine
Australian Medical Council
01-2024
M.D. - Medicine
University of Perpetual System DALTA
Las Pinas, Philippines06-2019
Skills
- Active listening
- Critical thinking
- Excellent Time management
- Complex problem solving and informed decision making
- Responsible, Flexible and Innovative
- Data entry and Microsoft Excel
- Customer relationship management (CRM)
Timeline
Customer Service Representative (Part Time)
Garam Masala Indian Store
06.2024 - Current
Junior Doctor
Madhavi Hospital, INDIA
01.2020 - 04.2023
Customer Service Representative (Part Time)
SM Store
10.2013 - 07.2019
M.D. - Medicine
Australian Medical Council
M.D. - Medicine
University of Perpetual System DALTA
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