NIHARIKA SINGH
SYDNEY,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
Work History
Worked as a Customer Service Representative
Bajwa Immigration
SYDNEY
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided accurate information about products and services to customers.
Assistant Manager
Calvin Klein
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Associate
Zara
New Delhi, Delhi
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Tommy Hilfiger
New Delhi, INDIA
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Junior Retail Assistant
NIKE
- Handled customer complaints promptly and professionally following company policies.
- Performed opening and closing duties such as counting cash drawers and checking all equipment for proper functioning.
- Answered customer inquiries in person and over the phone regarding product availability, pricing, special orders.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Completed price changes on items throughout the store using established procedures.
- Described merchandise and explained use, operation and care.
Education
MBA - Economics
Macquarie University
Sydney, NSW01-2024
Skills
- Data analysis
- Market research
- Customer relationship management
- Project management
- Sales forecasting
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- NCC candidate in school, and secured a 'B' level certificate as well
AVAILABILITY
- Available to work: full-time, including weekends and public holidays [Except Thursdays]
Timeline
Worked as a Customer Service Representative
Bajwa Immigration
Assistant Manager
Calvin Klein
Sales Associate
Zara
Sales Associate
Tommy Hilfiger
Junior Retail Assistant
NIKE
MBA - Economics
Macquarie University
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