Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Niiba Kumaina

Salisbury North,SA

Summary

Motivated individual with experience in excellent customer service through active listening and problem solving. Work well automonsly and with in a team dynamic. Bring excellent client engagement skills in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing excellent customer service.

Overview

7
7
years of professional experience

Work History

Customer Service

Target
05.2022 - Current
  • Front of house; greeting customers, answering inquiries, checking customer bags and purchases
  • Customer service
  • Restocking display shelves.
  • Delivered exemplary customer service and warmly greeted guests.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Provided outstanding customer service on phone and in person.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Provided exceptional customer service to patrons and communicated professionally.
  • Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
  • Increased client satisfaction by providing excellent customer service.
  • Answered client queries and complaints to provide strong customer service.

Dog Walker

Nerissa Tiss
01.2020 - 01.2022
  • Dog walking once every fortnight on a Sunday for 2 hours, responsible for making sure the pet is safe on a leash and well looked after while exercising the pet.
  • Increased client satisfaction by providing timely and attentive care for their pets.
  • Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
  • Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
  • Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
  • Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Provided dog with water for adequate hydration on longer walks.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Monitored animal behavior to keep owners informed on progress and any issues.
  • Monitored weather conditions before walks to avoid dangerous temperatures for dogs.

Solo Artist

01.2017 - 01.2020
  • Solo singer hired for several events, including weddings, support for international artists and local artists, also a trip to Whyalla where I performed for the SA Art Galleries
  • Responsibilities included arranging transportation, being on time, managing equipment, set up and pull down, and arranging set lists.

Education

High School Diploma -

Paralowie R To12
Paralowie, SA
11.2022

Skills

  • Customer Service
  • Excellent customer service
  • Customer Service Management
  • Customer service abilities
  • Superb Customer Service
  • Professional Customer Service
  • Reliable Customer Service

References

Nerissa Tiss, Youth and Employment Manager, Baptist Care, 0401044241, 0466208271, ntiss@baptistcaresa.org.au

Timeline

Customer Service

Target
05.2022 - Current

Dog Walker

Nerissa Tiss
01.2020 - 01.2022

Solo Artist

01.2017 - 01.2020

High School Diploma -

Paralowie R To12
Niiba Kumaina