Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xiaohan Zong

Oakleigh,VIC

Summary

Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Personable and customer-focused Movie Theater Employee with solid experience handling tickets, keeping theaters tidy and managing concessions sales. Skilled in operating point-of-sale systems with keen eye for detail. High-performing and dedicated to delivering excellent customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience

Work History

After-school Tutor

Family Chen
06.2020 - 01.2023
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Volunteer

Qinghe Street Organization
11.2021 - 12.2022
  • Assisted with special events and programs,Assist in organizing special events and programs such as weekly nucleic acid testing in the community during the pandemic, special isolation and inspection of close contacts, and barbecue nights held in the summer after the pandemic.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Facilitated community outreach to expand participation and support.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Cinema Attendant

Wanda Group
06.2021 - 10.2022
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Worked with other staff members for smooth theater operations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Performed routine inspections of theater to identify safety hazards.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Assisted with special events marketing to increase visibility and maximize ticket sales.
  • Sold admission, processed payments, and issued tickets.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.

Intern

Bank Of Beijing
02.2022 - 03.2022
  • Sorted and organized files, spreadsheets, and reports.
  • As a lobby Manager.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Clothing store cashier

Family Business
06.2019 - 12.2019
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Greeted customers and responded to requests for information.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Processed exchanges and returns by processing them in company database.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.

Education

Bachelor of Finance - Finance

Monash University
Melbourne, VIC
07.2024

Skills

  • Individual and Small Group Instruction
  • Creating Customized Learning Plans
  • Coordinate Service Referrals
  • Community Service Programs
  • Scheduling and Appointment Setting
  • Promotions and Special Events
  • Sanitation Practices
  • Maintaining Clean Work Areas
  • Store Merchandising
  • Project Requirements
  • Service Offering Promotion
  • Records Administration
  • Collaboration
  • Internal and External Communications
  • Outstanding Communication Skills

Timeline

Intern

Bank Of Beijing
02.2022 - 03.2022

Volunteer

Qinghe Street Organization
11.2021 - 12.2022

Cinema Attendant

Wanda Group
06.2021 - 10.2022

After-school Tutor

Family Chen
06.2020 - 01.2023

Clothing store cashier

Family Business
06.2019 - 12.2019

Bachelor of Finance - Finance

Monash University
Xiaohan Zong