Niju Jose

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained clean and organized mail room to promote safety and efficiency.
• Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
• Enhanced customer satisfaction by providing friendly and efficient service during meal times.
• Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.

Company Overview: Veolia is a local subsidiary of a French group with the legacy of 170 years.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
• Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
• Provided critical support during high-pressure sales cycles by managing proposal deadlines, coordinating resources, and maintaining clear communication channels between all involved parties.
• Reviewing and processing sales agreements in compliance with company policies and industry regulations.
• Generating sales reports as per requirement of Sales team and Managment

• Manage, monitor and ensures that the day-to-day operations of a business run smoothly for Abu Dhabi & Al Ain operations
• Prepare the SOPs according to the SLA
• Prepare the Quotations & contract, Sales reports on Daily, Weekly & Monthly basis
• Ensure customer complaints are handled and resolved accurately and quickly
• Handle the key accounts via meetings, Phone & emails
• File management and documentation, handling the daily official registers, preparation of minutes of meeting and supporting the supervisor on preparation of procedures and work instructions, roster planning & preparation, and office stationery stock management
• Conducting team meeting on Monthly wise to discuss and create awareness of process change& motivate the associates by resolving the FAQs
• Prepare the monthly reports, trend reports, IPM reports with action plans & yearly schedules
• Distribute the customer enquiries to the concerned sales team

• Company Overview: Riviera A well-established organization in pest control services
• Worked as a customer Service officer
• Ensure resource assignment, work allocation, training development and performance assessments are completed in timely manner
• Provide guidance to staff in resolving operational issues and problems
• Provide excellent customer service in order to build and maintain strong relationship with customers
• Develop and implement plans to improve operational effectiveness and efficiency
• Documentation & updating reports
• Riviera A well-established organization in pest control services