Summary
Overview
Work History
Education
Skills
Timeline
Referees
Generic

Nik Jevdevic

Surfers Paradise,QLD

Summary

Results-driven professional with 14 years of experience spanning customer service, sales, account management, operations, marketing, administration, and project management. Proven ability to lead and develop high-performing teams, resolve conflicts, and deliver exceptional customer experiences. Skilled in building strong client relationships, driving sales growth, networking, and managing budgets with precision. Highly organized and solutions-oriented, with a track record of streamlining processes and consistently exceeding business objectives.

Overview

14
14
years of professional experience

Work History

Social Media Brand Manager

HSP 4x4
05.2020 - 12.2024
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.

Social Media Brand Manager (CO-Owner)

Rewind Skin Tech
04.2018 - 05.2020
  • Optimized processes and supervised 5 employees, including overseeing administration and sales.
  • Developed and maintained positive relationships with employees and clients.
  • Developed campaigns and specific marketing strategies for clients.
  • Coordinated social media accounts with business partner to execute product and service introductions.
  • Trained and developed employees in products, selling techniques and company procedures.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Pay roll.
  • Successful sale and hand over of the business.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.

State Manager (VIC)

Onyx Car Rentals
12.2010 - 03.2018
  • Managed purchasing and selling of a fleet of over 600 cars over 10 years.
  • Strong sales role with an impressive history gaining and retaining over 40 panel shops as clients.
  • Evaluated business operations by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Successfully juggled multiple projects simultaneously to aid executive leaders.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Confirmed accurate completion of forms and reports for admission.
  • Assisted employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Managed bi-weekly payroll for over 5 employees, as well as insurance matters, workman's compensation and compliance reporting.

Education

Completed VCE - Elective Rolls: Economics And Business Management

Rowville Secondary College
Rowville, VIC
12.2010

Certificate

Lead Like A Coach Program
NSW
05.2017

Skills

  • Superior Customer Service
  • Exceptional Verbal And Written Communication
  • Negotiation
  • Sales Pitching
  • Closing Sales
  • Relationship Development
  • Account Oversight
  • Marketing And Advertising
  • Brand Building
  • Campaign Implementation
  • Operations Management
  • Staff Management

Timeline

Social Media Brand Manager

HSP 4x4
05.2020 - 12.2024

Social Media Brand Manager (CO-Owner)

Rewind Skin Tech
04.2018 - 05.2020

State Manager (VIC)

Onyx Car Rentals
12.2010 - 03.2018

Completed VCE - Elective Rolls: Economics And Business Management

Rowville Secondary College

Certificate

Lead Like A Coach Program

Referees

Company: Onyx Car Rentals        Company: Rewind Skin Tech            Company: HSP 4x4

Position: Director                             Position: Director                                   Position: Director

Name: Chris Keisoglu                     Name: Jelena                                           Name: Massih

Ph: 0422 141 288                               Ph: 0412 283 603                                     Ph: 0423 486 368

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Nik Jevdevic