Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nika Amini

Ringwood,VIC

Summary

Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

All Rounder

Zeus
01.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Shop Assistant

Cheap as Chips
12.2023 - 02.2024
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Enhanced store security by vigilantly monitoring for shoplifting activities, contributing to reduction in losses.

Customer Service Representative

KFC
01.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Customer Relation / Sales

Khalifa café and restaurant
12.2021 - 12.2022
  • Exceed the standards of customer service experience by maintaining a friendly and customer focused approach
  • Focusing on putting the customer first in daily work by having a deep understanding of customers need by asking the right questions
  • Using specialist knowledge of the food range and services, to educate the co-workers to secure a high-level knowledge about the foods and offers we were offering
  • Learning and developing on merchandising and marketing, opening and closing procedures, etc
  • Maintain and imparted knowledge of cashiering procedures
  • Back to Stock and sort all the sales items when required
  • Balanced the needs of multiple customers simultaneously in a fast-paced café restaurant environment
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Answered customers’ questions and addressed problems
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Processed all sales transactions accurately and in a timely fashion
  • Operating the till and accurately counting and reconciling the till float
  • Invoicing and processing credits
  • Promotion and advertising skills of high level: Excellent communication and interpersonal skills
  • Providing information to customers to help them select the best item from the menu.

Education

Bachelor of Artificial Intelligence -

Deakin University
12.2025

Skills

  • Computer Skills
  • Operating System: Windows XP, Windows 10, Windows 11, Kali Linux 2020, Kali Linux 2022, Mac 0SX, Mac OS 86, Mac 0S9, Solaris, UNIX
  • I'm proficient and have an outstanding skill with Microsoft Word, Excel, and Power Point I'm very comfortable using these programs and have a lot of experience doing so
  • Problem-Solving
  • Customer Service
  • Teamwork and Collaboration
  • Demonstrated Abilities
  • Analytical thinking, planning
  • Strong verbal and personal communication skills
  • Accuracy and Attention to details
  • Organization and prioritization skills
  • Conflict Mediation

Certification

  • RSA Certificate - [4 December 2023 - 4 December 2024]

Timeline

Shop Assistant

Cheap as Chips
12.2023 - 02.2024

All Rounder

Zeus
01.2023 - Current

Customer Service Representative

KFC
01.2023 - 08.2023

Customer Relation / Sales

Khalifa café and restaurant
12.2021 - 12.2022

Bachelor of Artificial Intelligence -

Deakin University

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Nika Amini