Nika van Rooyen

Front house & Function Supervisor:

Promoted to Front of house & Function Supervisor in January 2023

• Provide guidance and train new hires on event protocols and procedures.
• Lead walk through and liaise with clients to understand their vision and requirements, customising events to meet their specific needs.
• Coordinated pre-event setup and post-event breakdown.
• Maintained accurate records of staffing needs for each upcoming event.
• Review and co-ordinate special requests made by clients prior to beginning an event.
• Ensure that all safety regulations are followed by the event staff team at all times.
• Resolve customer complaints in a timely manner throughout service.
• Work closely with management team to develop effective strategies for future events.
• Supervise staff to ensure quality customer service is provided.
• Facilitate post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
• Perform opening and closing duties as required such as counting money in cash drawers, setting up registers.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.

Front of house & function staff/Feb 2022

• RSA certified for bartending.
• Collaborate with team members during shift changes to ensure smooth transition of duties.
• Monitor guests' behavior for signs of intoxication or disruptive behavior in order to maintain a safe environment.

• Worked in a high-stress environment online support department
• Bagged or packaged online purchases for customer online shopping collections.
• Assisted customers with inquiries related to products or services offered by the company.
• Collaborated with team members to ensure smooth daily orders for online shopping during Covid-19
• Updated system records on stock availability.

Employed as waitress, but moved to food truck booking co-ordinator/administration within 6 months

• Online order coordinator during Covid, ensuring smooth liaison between customer, kitchen & delivery company.
• Greeted and seated customers, managed take-away and delivery orders
• Assisted in admin and event planning, including sourcing and engaging with external stakeholders.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Liaised with suppliers to negotiate contracts for services such as catering or entertainment of the food truck bookings.

• Coached and umpired children, ages ranging from 9-15 yrs.
• Encouraged and developed kids in sport and physical health.

Youth Empowerment Program volunteer in Fiji

Program involved adaption into a Fijian family, sharing cultures and stories while living as part of the family and community. Daily schedule included volunteers delivering & designing youth workshop programs (physical activity, leadership, environment/climate, enterprise, public health and mental health) in the morning and Fijian youth/leaders leading a cultural course for the volunteers in the afternoon.

• Responsibility to entertain and supervise the children of the village as it was school holidays.
• Coordinated events aimed at raising awareness about social issues affecting underprivileged communities.
• Developed and implemented strategies to promote the empowerment of disadvantaged communities.
• Participated in community activities aimed at enhancing knowledge of the Fijian culture.
• Engaged with residents through surveys, interviews, and focus groups to evaluate progress towards goals.