Ni Kadek Marsya Valerina

Home Thai

02.2024 - Current

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Established welcoming atmosphere by greeting each guest warmly.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Accurately operated cash register to process customer payments.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Brewed coffee and tea and changed out drink station syrups.

Summary