Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nikah Moore

Warnbro,WA

Summary

A dedicated and hardworking individual who is able to create a welcoming environment for all patient, carer and employees. Enjoy a challenge and working out solutions independently or as a team in order to get things done. A very clean and organised individual who can thrive under pressure.

Overview

1
1
year of professional experience

Work History

Restaurant Manager

The Local Shack
10.2021 - 03.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Optimised labor costs by closely monitoring schedules and profits, adjusting staffing levels according to business needs.
  • Reduced staff turnover rate to 0 during management with effective leadership, open communication, and employee development opportunities.
  • Managed inventory processes to minimise waste and maintain optimal stock levels for seamless operation.
  • Ensured all equipment and facilities are up to standard and meet all health and safety regulations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
  • Managed staff rosters and maintained adequate coverage for all shifts.
  • Created a safe environment for all employees to be able to voice their suggestions or concerns freely
  • Successfully ran restaurants FOH, while also maintaining the role and duties of a manager

Waitress

Brika
03.2021 - 10.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers personally of 80 plus during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalised recommendations for guests based on preferences or dietary restrictions.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during peak hours.
  • Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Promoted specials or upsold items effectively, boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Maintained a clean and organised dining area, contributing to a pleasant atmosphere for guests.

Education

Certificate III - Sports Education

Sports Education Development Australia (SEDA)
Perth, WA
12.2016

Skills

  • Staff Management
  • Operations Management
  • Organisation and Prioritisation
  • Conflict Resolution
  • Staff Scheduling
  • Inventory Control and Record Keeping
  • Problem Solving
  • Inventory Control
  • Staff Training
  • Reliable and Responsible
  • Time Management
  • Trustworthy and Honest

References

References available upon request.

Timeline

Restaurant Manager

The Local Shack
10.2021 - 03.2022

Waitress

Brika
03.2021 - 10.2021

Certificate III - Sports Education

Sports Education Development Australia (SEDA)

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Nikah Moore