Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Nikala Schmidt

Kurralta Park,SA

Summary

Reliable and upbeat sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Coffee Specialist

Nespresso
04.2023 - Current
  • Enhanced customer experience by providing personalized coffee recommendations based on individual preferences and needs.
  • Conducted coffee tastings and in store demonstrations on machines based on customer needs and preferences.
  • Increased store revenue through upselling of products and promoting seasonal offerings.
  • Led Masterclass sessions of new products to customers to attract customers to upgrade their current systems.
  • Resolved customer concerns professionally while maintaining composure under challenging circumstances.
  • Consistently met or exceeded performance goals set by management, contributing to overall store success and customer satisfaction.

Business Manager

Boost Juice
02.2022 - 02.2023
  • Recruited and hired qualified candidates to fill positions
  • Trained employees on additional job positions to maintain coverage of roles
  • Encouraged feedback from customers to implement in-store operational changes
  • Conducted inventory counts and assessing current inventory against total costs to determine variances
  • Evaluated store performance by receiving, analysing, and incorporating feedback from store inspections to implement action plans for improvements
  • Creating and coordinating team schedules to keep shifts properly staffed during different periods.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches
  • Organised store and maintained high standards for cleanliness of store front and stockroom
  • Conducted regular evaluations and addressed performance concerns directly with employees.

Team Leader

Boost Juice
01.2021 - 02.2022
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency
  • Delegated daily tasks to team members to optimise group productivity
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Collaborated with team to deliver timely service of drinks.

Team Member

Boost Juice
12.2019 - 01.2021
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Built and maintained working relationships with peers and management
  • Processed transactions and made change for cash payments or accepted debit cards and gift cards
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Answered customer questions about preparation, responding to ingredient and allergen concerns
  • Looked for ways to go above and beyond job requirements.

Store Assistant

IGA Supermarket
05.2016 - 01.2019
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries
  • Followed proper stock rotation procedures to minimise waste and remove out of date items from sales floor
  • Received incoming product deliveries and relocated to storage shelves, fridges, and freezers
  • Greeted customers and retrieved requested products to drive satisfaction
  • Notified supervisors of spills for quick clean-up.

Work Experience

Bernadette's Hairdresser
08.2017 - 08.2017
  • Assisted hairstylist with washing, blow-drying and styling
  • Sanitised and arranged scissors, combs, brushes and other styling tools
  • Prepared foils and mixed colour and other chemicals to prepare for hair colouring, bleaching and highlighting
  • Swept salon floors, took out trash and sterilised styling tools after use.

Work Experience

Mt View Homes
07.2016 - 07.2016
  • Assisted patients with eating, dressing and hygiene activities
  • Helped patients with transportation and mobility inside and outside of facility
  • Performed housekeeping tasks in patient rooms
  • Made beds, swept floors, and sanitised surfaces to support activities of daily living
  • Reported concerns to nurse supervisor to promote optimal care
  • Supported daily living activities.

Education

High School Diploma -

Gladstone High School
12.2018

Skills

  • Verbal and Written Communication
  • Hiring and Onboarding
  • Staff Management
  • Team Building and Leadership
  • Issue Resolution
  • Decision Making
  • Budget Control
  • Sales Tracking
  • Goal Setting
  • Teamwork and Collaboration
  • Revenue Forecasting
  • P&L Oversight

Certification

  • CIBO Coffee School 2022
  • RAN Training 2020
  • Dominant Chemical Safety and Awareness
  • 2017 & 2018 Perfect Attendance
  • Deputy School Captain

references

  • Casandra King, Nespresso Boutique Manager

     Casandra.king@nespresso.com, 0415 205 906


  • Atika Hassani, Nespresso Assistant Boutique Manager

     Atika.hassani@nespresso.com, 0405 490 097


  • Shayne Madder, Boost Juice Company Operations Manager

Shayne.Madder@boostjuice.com.au, 0408 360 657


  • Olivia Ward, Boost Juice Company Retail Manager

     Olivia.Ward@boostjuice.com.au, 0413 167 379


Timeline

Coffee Specialist

Nespresso
04.2023 - Current

Business Manager

Boost Juice
02.2022 - 02.2023

Team Leader

Boost Juice
01.2021 - 02.2022

Team Member

Boost Juice
12.2019 - 01.2021

Work Experience

Bernadette's Hairdresser
08.2017 - 08.2017

Work Experience

Mt View Homes
07.2016 - 07.2016

Store Assistant

IGA Supermarket
05.2016 - 01.2019

High School Diploma -

Gladstone High School

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Nikala Schmidt