Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Quote
Software
Languages
Work Preference
Twitch Event Managing
Interests
Twitch Moderation/Overlay Editor
Websites
Timeline
Twitch Event Managing
Twitch Moderation/Overlay Editor
26
Nikansha Naini Gounder

Nikansha Naini Gounder

Blacktown,NSW

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Technical Specialist with over 4 years of experience in Apple Inc. Excellent reputation for technical reports, resolving problems and improving customer satisfaction.

Overview

18
18
years of professional experience

Work History

Genius Bar Technical Specialist L2

Apple
08.2019 - 05.2024
  • Multitasked service between 50-120 waiting customers. connecting with administration on item repairs and appointment times and service wait times and return to customers within minutes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Received increased salary upon improvement of Genius Bar Performance
  • Completed troubleshooting and diagnostics on company resources.

Student Services Officer/Admin

Future College/Global English College
01.2019 - 06.2019
  • Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
  • Assisted improvement in student educational strategies with clear advice on course choices, progression and career options.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
  • Increased effectiveness of department personnel by conferring with College CEO and education Directors to rebalance classes, increase resource utilization and integrate new technology and new method of data entry.

3D Priting Technician

Sydney Illuminations/Owner Operated
03.2016 - 04.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

EB Games Sales Associate

ELECTRONICS BOUTIQUE AUSTRALIA PTY LIMITED
01.2015 - 01.2016
  • Balanced and organized cash register by handling cash, counting change and storing coupons Billing (EFTPOS, Cash (Gift Cards)).
  • Supported loss prevention goals by monitoring shopper behavior.
  • Stock Shifting on open floor (Tidying stock)
  • Worked flexible hours; night, weekend, and holiday shifts. Christmas, EOFYS, Early Year Stock-take Clearance
  • Cashier Balancing
  • EB Expo Hub Role/Participant (2014, 2015, 2016)
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Medical Receptionist/ Data Entry

ALFRED NUCLEAR MEDICAL CENTRE
01.2006 - 01.2014
  • Improved customer service at reception desk.
  • Electronic data entry for patient bookings including taking incoming, outgoing calls and transfers.
  • Contacting over 50+ customers regarding Confidential/Sensitive data.
  • Billing (EFTPOS/Medicare, Cash), mailing confidential customer details.
  • Liaising with doctors for results, scanning customer details and filing them according to appointments.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Education

Bachelor of Information Systems - Information Technology

UWS
Parramatta, NSW
04.2022

Bachelor of Science - Information Technology

UTS Insearch
Sydney, NSW
2014

HSC -

Nagle College
Blacktown, NSW
2012

Skills

  • Specialist Referrals
  • Specialist Procedures
  • Bar Terminology
  • Maintaining Clean Bar
  • Technical Guidance
  • Technical Documentation
  • Technical support knowledge
  • Hardware Configuration
  • Application support

Accomplishments


  • Owner/ 3D Printing Technician
  • Client Service - liaising product delivery/pick up times
  • Effective communication skills - Customer feedback servicing online
  • Ability to operate 3D Printing machines diligently
  • Strong organisational abilities - Product Stocking, Product shipping and delivery management
  • Strong attention to detail - Product quality checking
  • High mechanical aptitude - able to ensure printing process is smooth from beginning to end.

Additional Information

Connor Adams Sydney Genius Bar Specialist/Colleague Ph: 0402138706

Garry Smith Twitch Contet Creator Ph: 0414048882

Ben Cooper - Chief Architect at OneQode Ph:0410411301

Thomas J.L. Harkness - Technical Support Engineer at Real World Technology Solutions Ph: 0450331450

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You Work to Live Not Live to Work
Mohamed P.

Software

Microsoft Word

Microsoft Excel

Microsoft Sharepoint

Education System - Data Entry

Education System - Warning Letter Template

Auditing Assistance

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Japanese
Elementary (A2)

Work Preference

Work Type

Part TimeContract Work

Location Preference

RemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsWork from home option

Twitch Event Managing

Hosting Spaces for local Australian Streamers to socially connect in a safe and enjoyable environment.

Interests

Gaming

Board Games - Puzzlers, Strategy

Digital Design Art

Twitch Moderation/Overlay Editor

Online safety moderation for Video Streamers to create a safe and welcoming space for other users and assisting streamer with their respective channel overlay designs.

Websites

Timeline

Genius Bar Technical Specialist L2

Apple
08.2019 - 05.2024

Student Services Officer/Admin

Future College/Global English College
01.2019 - 06.2019

3D Priting Technician

Sydney Illuminations/Owner Operated
03.2016 - 04.2018

EB Games Sales Associate

ELECTRONICS BOUTIQUE AUSTRALIA PTY LIMITED
01.2015 - 01.2016

Medical Receptionist/ Data Entry

ALFRED NUCLEAR MEDICAL CENTRE
01.2006 - 01.2014

Bachelor of Information Systems - Information Technology

UWS

Bachelor of Science - Information Technology

UTS Insearch

HSC -

Nagle College

Twitch Event Managing

Hosting Spaces for local Australian Streamers to socially connect in a safe and enjoyable environment.

Twitch Moderation/Overlay Editor

Online safety moderation for Video Streamers to create a safe and welcoming space for other users and assisting streamer with their respective channel overlay designs.

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Nikansha Naini Gounder