Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Characteristics
References
Timeline
Work Availability
AdministrativeAssistant
Nikayla Hamlin

Nikayla Hamlin

Pialba,QLD

Summary

A highly dedicated and enthusiastic job seeker with exceptional organizational skills. Determined to secure a part-time or full-time position contributing to the success of a company. Over 5 years of experience in retail sales, consistently demonstrating the ability to increase sales and foster customer loyalty through personalized service. Eager to bring expertise and passion to your team, helping achieve the company's goals.

Overview

5
5
years of professional experience

Work History

Retail Worker

Super Vape Store
01.2021 - 01.2024
  • Self-managed -worked independently up until 2024.
  • Fixing/troubleshooting devices
  • banking, opening and closing of the stores, traveling to other shop locations
  • Maximized revenue by actively promoting relevant items
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Listened to customer needs and desires to identify and recommend optimal products.

Retail position

King Kong Sales
01.2023 - 12.2023
  • Cash handling, manual labour, heavy lifting, restocking shelves, pallet jacks, safe use of equipment and working as part of a team
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
  • Managed efficient cash register operations.

Sales associate

Mystique jewellers
01.2021 - 01.2023
  • Cash handling, creating quotes, exceeding customers’ expectations, effiecient computer skills, doing stock take and working well as part of a team
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Certificate IV in Property Services (Real Estate) -

01.2020

Year 12 Certificate -

Urangan State High School
Hervey Bay, QLD
01.2019

Certificate II in Tourism - Tourism

TAFE Queensland
Hervey Bay, QLD
01.2019

Certificate I in Business - Business

Urangan State High School
Hervey Bay, QLD
01.2019

Responsible Service of Alcohol -

TAFE Queensland
Hervey Bay, QLD
01.2019

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Store Cleaning
  • Cash Handling Accuracy
  • Professional Appearance
  • Stock replenishment
  • Cash Register Operation
  • POS System Operation
  • Conflict resolution techniques
  • Attention to Detail
  • Time Management
  • Building Customer Loyalty

Accomplishments

  • Award for the Language Perfect World Championship (2018)
  • Participant for the language Perfect world Championships (2016-2018)

Personal Characteristics

  • Quick Learner can understand and follow instructions
  • Reliable and Honest
  • Sense of humour and enthusiastic


  • Good Listening and oral Communication Skills
  • Friendly Speaking Manner
  • Understand and Follow Instructions well


  • Well Organised
  • Able to work to a Schedule
  • Proficient user in Microsoft office Suite, Including Power Point and Outlook
  • Printing and Scanning


  • Physically Fit and Healthy
  • Packing and Stacking

References

  • King Kong sales (Bundaberg), Kylie Manager / Dan Manager, 0741510548
  • Mystique jewellers, Gabby Manager, 0741242799
  • Super Vape Store, Miriam HR Manager, 0499055935

Timeline

Retail position

King Kong Sales
01.2023 - 12.2023

Retail Worker

Super Vape Store
01.2021 - 01.2024

Sales associate

Mystique jewellers
01.2021 - 01.2023

Certificate IV in Property Services (Real Estate) -

Year 12 Certificate -

Urangan State High School

Certificate II in Tourism - Tourism

TAFE Queensland

Certificate I in Business - Business

Urangan State High School

Responsible Service of Alcohol -

TAFE Queensland

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Nikayla Hamlin