Summary
Overview
Work History
Skills
Certification
Timeline

Nikayla Meloury

Sunshine,VIC

Summary

Dedicated professional in customer service and housekeeping, at Ayers Rock Resort. Proven ability to uphold high sanitation standards while collaborating effectively with team members. Skilled in working well with others, health compliance and ensuring a welcoming environment for guests. Committed to enhancing guest experiences through exceptional service and teamwork.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housekeeper

Ayres Rock Resort
03.2024 - 02.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Grocery Team Member

Woolworths Group
10.2022 - 12.2023
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
  • Supported store management by performing additional tasks as needed, such as opening or closing procedures.
  • Processed transactions quickly and accurately
  • Participated in regular training sessions to stay updated on industry trends and new products.

Crew Member

McDonald's
08.2020 - 04.2021
  • Worked front counter and drive-thru.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Team Member

Don Chichios Pizza & Pasta
10.2016 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Party Host

Funbugs
03.2016 - 08.2016
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.

Skills

  • Teamwork
  • Customer service
  • work efficiency with others
  • Health and safety compliance
  • Time management
  • Active listening
  • Conflict resolution
  • Positive attitude
  • Reliable

Certification

  • Northern Territory training in cert III in Hospitality 2025
  • RSA
  • completion of year 12

Timeline

Housekeeper - Ayres Rock Resort
03.2024 - 02.2025
Grocery Team Member - Woolworths Group
10.2022 - 12.2023
Crew Member - McDonald's
08.2020 - 04.2021
Team Member - Don Chichios Pizza & Pasta
10.2016 - 12.2016
Party Host - Funbugs
03.2016 - 08.2016

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Nikayla Meloury