Nike Murray
Hassel Grove
Summary
Adept at spearheading operations for Footlocker Retail, I enhanced accountability and performance through effective team leadership and strategic planning. My approach boosted customer satisfaction and streamlined supply chain efficiency, showcasing my problem-solving and multitasking abilities. Achievements include consistently exceeding KPI targets and fostering a culture of excellence and collaboration.
Overview
13
13
years of professional experience
Work History
Operations Manager
Footlocker Retail
07.2024 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager
Footlocker Retail
05.2023 - 05.2024
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Successfully managed budgets, consistently meeting KPI targets while increasing store standards standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Manager
Footlocker Retail
02.2020 - 04.2023
- Hired, managed and motivated employees to be productive and engaged in all areas of work.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Experience Team Lead
Footlocker Retail
12.2017 - 01.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences, encouraging repeat business.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
Crew Member Trainer
McDonald's Restaurant
04.2012 - 07.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Education
High School Diploma -
Plumpton High School
Plumpton12-2016
Skills
- Problem-solving
- Multitasking and organisation
- Team leadership
- Customer service
- Stockroom management
- Detail-oriented
- Strategic planning
- Technology proficiency
Timeline
Operations Manager
Footlocker Retail
07.2024 - Current
Operations Manager
Footlocker Retail
05.2023 - 05.2024
Manager
Footlocker Retail
02.2020 - 04.2023
Customer Experience Team Lead
Footlocker Retail
12.2017 - 01.2020
Crew Member Trainer
McDonald's Restaurant
04.2012 - 07.2017
High School Diploma -
Plumpton High School
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