Nike Murray
Blacktown
Summary
Results-driven retail and operations professional with over 10 years of experience across warehouse and logistics, retail management and fast-paced food service environments. Proven ability to lead teams, optimise operations, manage inventory, and deliver strong customer outcomes. Skilled in fast-paced environments with a focus on efficiency, accuracy, and performance.
Overview
14
14
years of professional experience
2018
2018
years of post-secondary education
Work History
Warehouse Assistant
Coca Cola
Eastern creek
04.2025 - 04.2026
- Participated in daily toolbox safety talks
- Operated in a fast paced warehouse environment while also adhering to strict OHS practice.
- Loaded and unloaded product using EPJ equipment.
- Confident in voice picking and am able to learn to use an RF scanner fast
- Organised warehouse inventory for efficient retrieval and storage.
- Maintained accurate inventory record and stock organisation.
- Conducted regular inspections of equipment for safety compliance.
Retail - Operational Manager
Footlocker
Parramatta
10.2022 - 08.2025
- Managed daily operations to ensure smooth workflow in retail environments.
- Trained staff in Back of House procedures which included - pick packing orders, stock handling, discrepancy investigations, scheduling and omnichannel communications.
- Coordinated inventory management to optimise stock levels and product availability.
- Liaison with merchandise buyers and allocations teams to ensure correct product was being sent.
- Effectively scheduled our team of 60 associates focussing on providing executional customer experience whilst also covering operational needs.
Customer Experience Associate
Footlocker
Mount Druitt
11.2017 - 08.2022
- Assisted customers with product selections and provided personalised recommendations.
- Resolved customer inquiries and complaints through effective communication techniques.
- Maintained product displays and ensured store cleanliness to enhance shopping experience.
- Contributed to achieving high sales targets.
- Onboarded and helped train new sales associates.
- Was trained and trusted to open and close the store
Fast Food Crew Trainer
McDonalds
Plumpton
05.2012 - 12.2017
- Trained new crew members on operational procedures and customer service standards.
- Facilitated hands-on training sessions to improve team performance and efficiency.
- Monitored daily operations to ensure compliance with food safety regulations.
- Delivered feedback to staff on service quality and teamwork during peak hours.
- Ensured that all equipment was properly cleaned and sanitised according to health codes.
- Assisted in resolving customer complaints quickly and efficiently.
- Tracked inventory levels of supplies needed for daily operations.
Education
Retail Traineeship
Tafe
07.2016 - 12.2016
Plumpton High School
Plumpton, NSWSkills
- Strong Communication
- Team Leadership and Staff Management
- Inventory Control and Stock Oversight
- Problem Solving and Decision Making
- Health and Safety Compliance
- KPI and Performance Management
Timeline
Warehouse Assistant
Coca Cola
04.2025 - 04.2026
Retail - Operational Manager
Footlocker
10.2022 - 08.2025
Customer Experience Associate
Footlocker
11.2017 - 08.2022
Retail Traineeship
Tafe
07.2016 - 12.2016
Fast Food Crew Trainer
McDonalds
05.2012 - 12.2017
Plumpton High School