Summary
Overview
Work History
Education
Skills
References
Timeline
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Nikea Bawden

Bundaberg,QLD

Summary

Driven and highly motivated, I honed my expertise at Eclectic Hair Bundaberg, mastering blow-drying and excelling in customer education. My exceptional communication skills and ability to work both independently and as part of a team have consistently enhanced client satisfaction and salon operations, showcasing a commitment to excellence and a passion for continuous learning.

Overview

8
8
years of professional experience

Work History

Apprentice Hairstylist

Eclectic Hair Bundaberg
04.2022 - Current
  • Developed and maintained a loyal client base through exceptional service and personalized consultations.
  • Executed global color applications to achieve consistent, high-quality results tailored to client preferences.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Performed specialized blonding services, including on-scalp lightening and foiling, to achieve tailored client results.
  • Supported senior stylists with chemical treatments, including perming and chemical straightening.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Designed stunning upstyles for special occasions, ensuring client satisfaction.
  • Maintained and replenished salon inventory to support daily operations.
  • Managed phone inquiries by providing accurate information and efficiently scheduling client appointments.
  • Ensured optimal performance of hairstyling tools and equipment through regular maintenance.
  • Performed blow-drys and styling, ensuring client satisfaction and maintaining high service standards.
  • Enhanced proficiency in men's and women's haircutting techniques through hands-on practice and mentorship.
  • Developed engaging social media content to showcase hairstyling techniques and trends.
  • Managed client expectations effectively while maintaining hair health.
  • Advised clients on personalized home hair care routines to maintain salon-quality results.
  • Collaborated with staff members to align on goals and ensure expectations were consistently met.

Apprentice Hairstylist

Tranquility Hair Lounge
10.2021 - 04.2022
  • Ensured a clean and safe work environment.
  • Maintained hairstyling tools and equipment to uphold workplace health and safety standards.
  • Executed foiling techniques on head block to enhance practical skills.
  • Managed incoming calls and efficiently scheduled client appointments to ensure seamless salon operations.
  • Performed shampoo and basin services to ensure client satisfaction.
  • Supported senior stylist in performing color and chemical treatments.
  • Advised clients on personalized home hair care routines to maintain salon-quality results.
  • Unpacked and rotated stock, ensuring all items were received as ordered.

Call Centre Operator

Bundaberg Motor Group
04.2017 - 04.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Identified upselling opportunities to increase revenue generation.
  • Procured customer-specific parts efficiently to ensure timely resolution of inquiries.

Education

Year 11 -

Bundaberg North State High School
Bundaberg, QLD

Certificate III - Hairdressing

LarShar College of Beaute & Hair
Gladstone, QLD

Certificate III - Business Administration

Franklyn Scholar
2016

Skills

  • Exceptional communication and interpersonal skills
  • Ability to work effectively as a team or independently
  • Excellent time management
  • Highly dependable
  • Egar to learn
  • Punctual
  • Highly motivated
  • Dedicated

References

Larissa Dobbrick

0419 619 714

LarShar College of Beaute & Hair


Maile Kitchener

0401 373 600

Tranquillity Hair Lounge - Owner/Operator

Timeline

Apprentice Hairstylist

Eclectic Hair Bundaberg
04.2022 - Current

Apprentice Hairstylist

Tranquility Hair Lounge
10.2021 - 04.2022

Call Centre Operator

Bundaberg Motor Group
04.2017 - 04.2020

Year 11 -

Bundaberg North State High School

Certificate III - Hairdressing

LarShar College of Beaute & Hair

Certificate III - Business Administration

Franklyn Scholar

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