Nikeesha Rose Downes

I began my role at Petcover Insurance as a primary Sales Agent for our comprehensive pet insurance plans. As of August 2024, I was promoted to a Breeder Support Specialist to assist with our Petcover Partner Program from Australian Registered Breeders, Vets, Charities and Pet Businesses.

• Facilitated insurance policy sales through effective communication and relationship-building with clients.
• Assisted customers in understanding coverage options, tailoring solutions to meet individual and pet needs.
• Managed customer inquiries and resolved issues promptly, ensuring high levels of satisfaction.
• Collaborated with team members to enhance sales strategies and improve service delivery.
• Independently assisted partners with coverage for their customers and their new pets
• Independently Assisted partners with customer enquiries and resolved issues with partners promptly.
• Organising orders for partners and displaying correct protocols with handling and ordering inventory.

• Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
• Assisted in managing lounge inventory, maintaining stock levels and organization.
• Preparing coffees and alcoholic beverages to lounge guests that were up to company standard.
• Collaborated with team members to streamline operations and improve service efficiency.

• Assisted customers in product selection, providing tailored recommendations to enhance shopping experience.
• Managed inventory levels, ensuring stock availability and efficient organization of merchandise displays.
• Processed sales transactions accurately, contributing to smooth checkout operations and customer satisfaction.
• Collaborated with team members to maintain store cleanliness and uphold merchandising standards.