Niken Larasati
Hillsdale,NSW
Summary
Years of experience in customer handling jobs, and experienced with operating and maintaining production machinery to ensure smooth operations. Utilizes keen attention to detail and safety protocols to maintain high-quality standards. Knowledge of teamwork dynamics and efficient workflow management.
Overview
15
15
years of professional experience
Work History
Production Worker
Hoya Lens Australia
Banksmeadow, NSW
08.2023 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Marketing Officer
Bank SyariahMandiri
Indonesia
07.2014 - 08.2017
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Conduct market research to identify potential
customer segments, understand their needs, and assess the
competitive landscape of the Gadai Emas service. - Ensure all marketing activities adhere to relevant regulations and industry standards
Customer Service Representative
Bank Syariah Mandiri
Indonesia
06.2012 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Teller
Bank Syariah Mandiri
Indonesia
05.2010 - 05.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Master of Finance (Banking) - Business Economics
State Islamic University Of Jakarta
Jakarta08-2019
Bachelor Of Finance (Banking) - Business Economics
State Islamic University Of Jakarta
Jakarta08-2009
Skills
Computer Literacy, Thoroughness, Customer Oriented, Integrity,
Communication Skills, Adaptability, Pay attention to detail
Timeline
Production Worker
Hoya Lens Australia
08.2023 - Current
Marketing Officer
Bank SyariahMandiri
07.2014 - 08.2017
Customer Service Representative
Bank Syariah Mandiri
06.2012 - 06.2014
Bank Teller
Bank Syariah Mandiri
05.2010 - 05.2012
Master of Finance (Banking) - Business Economics
State Islamic University Of Jakarta
Bachelor Of Finance (Banking) - Business Economics
State Islamic University Of Jakarta