Nikesh Lamichhane
Muirhead
Summary
Motivated and customer-focused professional with a background in information systems, skilled in communication, problem-solving, and multitasking. Seeking a challenging role to leverage my customer service experience, organizational skills, and ability to work effectively in dynamic environments.
Overview
6
6
years of professional experience
Work History
Intern
St. John Catholic College
11.2024 - Current
- Managed administrative tasks, including email correspondence and scheduling
- Organized and maintained filing systems and documentation
- Provided technical support for IT systems and troubleshooting
- Coordinated staff IT access and equipment setup
- Conducted inventory checks and managed IT assets
- Assisted with onboarding new staff and ensuring compliance with IT security protocols
Manager
McDonald’s
01.2019 - Current
- Managed hiring, training, and supervising of team members
- Ensured food safety and cash handling compliance
- Created staff schedules to meet customer demand
- Resolved customer complaints and provided support
- Oversaw inventory management and stock replenishment
- Maintained restaurant cleanliness and operational standards
Customer Service Representative
Coles Express
06.2020 - 01.2023
- Provided excellent customer service and resolved complaints
- Handled cash transactions and ensured smooth checkout processes
- Assisted with inventory management and stock replenishment
Education
Bachelor of Information Systems -
Canterbury Institute of Management
10.2023
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Operations management
- Shift scheduling
- Employee onboarding
- Safety procedures
- Clear communication
References
- Arjun Niraula, Store Supervisor, Coles Express, 0424 726 049
- Roandelle Elicanal, Restaurant Manager, McDonald’s Australia, 08 8920 8000
- Gayan Abeysekara, Operations Manager, St. John Catholic College, gayan.abeysekara@nt.catholic.edu.au
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Intern
St. John Catholic College
11.2024 - Current
Customer Service Representative
Coles Express
06.2020 - 01.2023
Manager
McDonald’s
01.2019 - Current
Bachelor of Information Systems -
Canterbury Institute of Management
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