Niket Rami
IT Team Leader
Labrador,QLD
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Team Leader Technology Innovation
City Of Gold Coast
08.2023 - Current
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Facilitated effective decision-making processes within group through open dialogue, active listening, and consensus-building techniques.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Identify ICT solution based on detailed business requirements, improvement opportunities and effective problem statements.
- Collaborate with enterprise architects and project managers on feasibility and implementation of new technological solutions.
Application Development Associate Manager
Accenture
06.2021 - 06.2023
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented best practices in Azure resource utilization and deployment.
- Optimized database queries for improved response times and resource utilization in high-traffic applications.
- Delivered comprehensive technical documentation, enabling seamless knowledge transfer to team members and stakeholders.
- Contributed to architectural decisions for long-term system scalability and maintainability.
- Actively participated in Agile/Scrum ceremonies such as sprint planning meetings, daily stand-ups, sprint reviews and retrospectives ensuring smooth project execution.
- Provided exceptional customer support by addressing inquiries promptly and resolving issues efficiently.
- Assisted with troubleshooting efforts during production incidents minimizing application downtime and ensuring business continuity.
- Driving CAB meetings for all infrastructure related changes during migration from on prem to cloud, any patches/version upgrade.
Network Security Team Lead
IBM
06.2019 - 06.2021
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Auditing Firewall rules and creating new rules on Checkpoint firewall.
- Doing packet capture analysis on the wire as a part of in depth troubleshooting for any major incident or failure.
- Helped in designing DR site for infrastructure and followed up on all parameters until deployment is successfully completed
Business Process Lead
Tcs
06.2015 - 06.2019
- Developed comprehensive training materials for new hires, ensuring smooth onboarding and integration into the team.
- Optimized workflow for increased productivity by analyzing and reorganizing departmental structures.
- Optimized network infrastructure with careful equipment selection, configuration, and deployment.
- Developed robust disaster recovery plans, ensuring business continuity in the face of unforeseen events or disruptions.
- Enhanced security measures by conducting vulnerability assessments and implementing appropriate safeguards.
- Improved network efficiency by implementing strategic upgrades and regular maintenance procedures.
- Reduced network downtime for increased productivity through proactive monitoring and swift troubleshooting efforts.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented and maintained virtual private networks.
Senior Operations Executive
Cfirst
05.2013 - 06.2015
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Technology - Electronics And Communication Engineering
Ganpat University
Mehsana, India 06.2006 - 06.2010
Skills
IT stakeholder management
Budgeting and forecasting
Conflict Resolution
People Management
Work Planning and Prioritization
Coaching and Mentoring
Problem-solving abilities
Interpersonal Skills
ITIL Processes
IT Infrastructure
IT stakeholder management
Certification
ITIL Foundation
Timeline
Team Leader Technology Innovation
City Of Gold Coast
08.2023 - Current
Azure Administrator - AZ104
04-2023
Azure Fundamentals - AZ900
06-2022
Application Development Associate Manager
Accenture
06.2021 - 06.2023
CCNP(Encor350-401)
05-2020
CCNA Switching and Routing
03-2020
IBM Agile Explorer
08-2019
Network Security Team Lead
IBM
06.2019 - 06.2021
ITIL Foundation
06-2018
Business Process Lead
Tcs
06.2015 - 06.2019
Senior Operations Executive
Cfirst
05.2013 - 06.2015
Bachelor of Technology - Electronics And Communication Engineering
Ganpat University
06.2006 - 06.2010