Niketa Malhotra
Pakenham,VIC
Summary
Proven Administrator with a track record of enhancing operational efficiency at CS & CO Beauty Solution by adeptly managing resources and fostering strong relationships. Skilled in customer service and recordkeeping, demonstrated through successful project completions and a significant contribution to revenue growth. Expert in prioritizing tasks and maintaining confidentiality, ensuring both internal and external satisfaction. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
3
3
years of professional experience
Work History
Administrator
CS & CO Beauty Solution
05.2022 - 01.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Targeted new customers to grow geographic reach and increase revenue.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
Administrative Officer
Living & Space Furniture
06.2021 - 04.2022
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Entered daily data in computer systems and documented office activities.
- Addressed client inquiries and updated database information.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Diploma - Hospitality Level-II
Skills Update Training & Education Group
Auckland, New Zealand12.2020
MBA - IT, HR
Punjabi University
India04.2013
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Documentation And Reporting
- Decision-Making
- Document Management
- Work Planning and Prioritization
- Relationship Development
- Flexible Schedule
- Administrative Support
Timeline
Administrator
CS & CO Beauty Solution
05.2022 - 01.2024
Administrative Officer
Living & Space Furniture
06.2021 - 04.2022
Diploma - Hospitality Level-II
Skills Update Training & Education Group
MBA - IT, HR
Punjabi University
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