Summary
Overview
Work History
Education
Skills
Certification
Sports
Languages
Timeline
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Nikhil Attri

Nikhil Attri

Melbourne,VIC

Summary

Dynamic professional with a proven track record at Ikea, enhancing customer satisfaction and team productivity through effective problem-solving and relationship building. Skilled in customer service and multitasking, I have significantly contributed to training development and complex issue resolution, driving positive outcomes in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Service Representative

Ikea
12.2022 - Current
  • Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained customer records by updating account information.
  • Enhanced team productivity by providing ongoing training and support to new hires.

Manager

Subway
01.2023 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.

Trainee

C.S Accountact
02.2019 - 04.2021

Maintained precise records within the accounting ledger.

Education

MBA - Accounting

UNIVERSAL BUSINESS SCHOOL Sydney | Melbourne
Melbourne, VIC

B.Com Hons - Accounting & Business

LPU
Punjab Jalandhar
07.2021

Skills

  • Customer service
  • Time management
  • Multitasking and organization
  • Inbound customer service
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Email communication
  • Customer relations
  • Data entry
  • Product knowledge
  • Customer relationship management
  • Complaint handling
  • Documentation and reporting
  • Payment processing
  • Cultural awareness
  • Stress management
  • Upselling techniques
  • Cataloging
  • Call logging
  • Security verification
  • Call handling
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving skills

Certification

Science project rank 1 in cluster level in north region in India

Sports

Like watching cricket

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Manager

Subway
01.2023 - 05.2024

Customer Care Service Representative

Ikea
12.2022 - Current

Trainee

C.S Accountact
02.2019 - 04.2021

MBA - Accounting

UNIVERSAL BUSINESS SCHOOL Sydney | Melbourne

B.Com Hons - Accounting & Business

LPU
Nikhil Attri