Nikhil Gurung
148 Elizabeth Street, Sydney,NSW
Summary
Proven leader in hospitality management, adept at boosting revenue and guest satisfaction at Rydges World Square Hotel through expert inventory control and exceptional mentoring. Skillfully managed large-scale banquet functions, enhancing team performance and operational efficiency. Demonstrates a keen ability for staff supervision and customer assistance, ensuring top-notch service delivery.
Overview
6
6
years of professional experience
Work History
Assistant Outlet Manager (Restaurant Manager)
Rydges World Square Hotel
03.2023 - Current
- To ensure maximization of profitability through service, promotion and control of capital and liquid assets in the Restaurant and to assist any other outlet or function of the hotel where and whenever possible.
- Maintain motivation of the staff to ensure service standards, level of staff and stock to be able to perform this function accordingly.
- Carry out all control methods, stock takes, guest questionnaires and direct feedback to ensure minimal loss of stock and standard.
- Ensure the possibility of loss and or breakage is kept to an absolute minimum at all times.
- To undertake any other duties as required by the Food & Beverage Manager.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Provide a hands-on approach to the coordination and management of the overall Food and Beverage Operation, having responsibility and accountability for every aspect of the Hotel's Restaurant and Banquet Outlet.
- Produce revenue forecast and rosters for the outlets on a weekly basis, ensuring the outlet Manager are provided with all necessary training and support in the finance function.
- Promoted business strategy by implementing improvements based on guest feedback.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
- Supported Outlet Manager in achieving financial goals through diligent budgeting, forecasting, and expense tracking efforts.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 500 plus person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Accomplished multiple tasks within established timeframes.
Food & Beverage Supervisor
Rydges World Square Hotel
07.2022 - 03.2023
- Assisting the Restaurant Manager with day-to-day operations Managed scheduling of staff in accordance with budget constraints and labor laws.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Take in charge of the rostering and restaurant operation in the absence of the Restaurant Manager.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Food & Beverage Attendant
Trippas White Group
10.2020 - 07.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Warehouse Worker
Harvey Norman Flagship Store Auburn
11.2018 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Bachelor of Business - Hospitality Management
William Blue College of Hospitality Management
The Rocks, NSW08-2021
Skills
- Inventory Control
- Quality Control
- Recruitment and Hiring
- Scheduling Staff
- Coaching and Mentoring
- Reliable and Responsible
- Front of House Management
- Staff Supervision
- Money Handling
- Customer Assistance
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Assistant Outlet Manager (Restaurant Manager)
Rydges World Square Hotel
03.2023 - Current
Food & Beverage Supervisor
Rydges World Square Hotel
07.2022 - 03.2023
Food & Beverage Attendant
Trippas White Group
10.2020 - 07.2022
Warehouse Worker
Harvey Norman Flagship Store Auburn
11.2018 - 07.2022
Bachelor of Business - Hospitality Management
William Blue College of Hospitality Management
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