Nikhil Naru
Mawson lakes,Australia
Summary
Dynamic customer service representative with a proven track record at OTR Convenience Store and BP Jasbe petroleum, excelling in training development and cash handling. Expert in inventory management and fostering customer relationships, I successfully implemented strategies that boosted sales revenue and enhanced service quality, ensuring a delightful experience for every customer.
Overview
8
8
years of professional experience
Work History
OTR convenience store
customer service representative
Alberton, south australia
01.2022 - Current
- Trained and mentored staff on customer service protocols and safety procedures.
- Implemented efficient scheduling practices for optimal workforce management.
- Monitored financial transactions ensuring accuracy in cash handling processes.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Developed training materials for new employees to standardize service quality.
- Developed strategies to increase sales revenue by introducing new products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw daily coffee preparation and ensured quality standards were met.
- Trained new baristas on equipment use and beverage preparation techniques.
Fuel Station Manager
BP Jasbe Petroleum
06.2017 - 11.2021
- Barista expert
- Ensuring that stock is full replenished and rotated.
- Cash handling.
- Console operating.
- Proper facing up of the product.
- Manage inventory and accounts of the organization
- Maintain accurate and updated records for both
- Arrange goods in attractive and eye catching manner.
Education
Research in masters - Business information systems
Torrence university
sydney, NSW12.2022
Master of Science - Information technology
Victorian Institute of Technology
sydney, NSW11.2019
Skills
- Certified barista
- Innovation skills
- Presentation techniques
- Customer service
- Inventory management
- Schedule optimization
- Training development
- Customer relationship management
- Cash handling
- Ability to convince, explain, and make suggestions
References
References available upon request.
Timeline
OTR convenience store
customer service representative
01.2022 - Current
Fuel Station Manager
BP Jasbe Petroleum
06.2017 - 11.2021
Research in masters - Business information systems
Torrence university
Master of Science - Information technology
Victorian Institute of Technology