Dynamic customer service representative with a proven track record at OTR Convenience Store and BP Jasbe petroleum, excelling in training development and cash handling. Expert in inventory management and fostering customer relationships, I successfully implemented strategies that boosted sales revenue and enhanced service quality, ensuring a delightful experience for every customer.
Overview
8
8
years of professional experience
Work History
OTR convenience store
customer service representative
Alberton, south australia
01.2022 - Current
Trained and mentored staff on customer service protocols and safety procedures.
Implemented efficient scheduling practices for optimal workforce management.
Monitored financial transactions ensuring accuracy in cash handling processes.
Addressed customer inquiries and resolved issues to enhance satisfaction levels.
Developed training materials for new employees to standardize service quality.
Developed strategies to increase sales revenue by introducing new products or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Oversaw daily coffee preparation and ensured quality standards were met.
Trained new baristas on equipment use and beverage preparation techniques.
Fuel Station Manager
BP Jasbe Petroleum
06.2017 - 11.2021
Barista expert
Ensuring that stock is full replenished and rotated.
Cash handling.
Console operating.
Proper facing up of the product.
Manage inventory and accounts of the organization
Maintain accurate and updated records for both
Arrange goods in attractive and eye catching manner.
Education
Research in masters - Business information systems
Torrence university
sydney, NSW
12.2022
Master of Science - Information technology
Victorian Institute of Technology
sydney, NSW
11.2019
Skills
Certified barista
Innovation skills
Presentation techniques
Customer service
Inventory management
Schedule optimization
Training development
Customer relationship management
Cash handling
Ability to convince, explain, and make suggestions
References
References available upon request.
Timeline
OTR convenience store
customer service representative
01.2022 - Current
Fuel Station Manager
BP Jasbe Petroleum
06.2017 - 11.2021
Research in masters - Business information systems
Customer service representative at TTEC/Chat specialist & Customer Service RepresentativeCustomer service representative at TTEC/Chat specialist & Customer Service Representative
Foundever (Sony PlayStation Customer Service) at Customer Service Representative & AdministrationFoundever (Sony PlayStation Customer Service) at Customer Service Representative & Administration
Customer Service Representative at Michael Kors , Customer Service RepresentativeCustomer Service Representative at Michael Kors , Customer Service Representative