Summary
Overview
Work History
Education
Skills
References
Timeline
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Nikhil Naru

Mawson lakes,Australia

Summary

Dynamic customer service representative with a proven track record at OTR Convenience Store and BP Jasbe petroleum, excelling in training development and cash handling. Expert in inventory management and fostering customer relationships, I successfully implemented strategies that boosted sales revenue and enhanced service quality, ensuring a delightful experience for every customer.

Overview

8
8
years of professional experience

Work History

OTR convenience store

customer service representative
Alberton, south australia
01.2022 - Current
  • Trained and mentored staff on customer service protocols and safety procedures.
  • Implemented efficient scheduling practices for optimal workforce management.
  • Monitored financial transactions ensuring accuracy in cash handling processes.
  • Addressed customer inquiries and resolved issues to enhance satisfaction levels.
  • Developed training materials for new employees to standardize service quality.
  • Developed strategies to increase sales revenue by introducing new products or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw daily coffee preparation and ensured quality standards were met.
  • Trained new baristas on equipment use and beverage preparation techniques.

Fuel Station Manager

BP Jasbe Petroleum
06.2017 - 11.2021
  • Barista expert
  • Ensuring that stock is full replenished and rotated.
  • Cash handling.
  • Console operating.
  • Proper facing up of the product.
  • Manage inventory and accounts of the organization
  • Maintain accurate and updated records for both
  • Arrange goods in attractive and eye catching manner.

Education

Research in masters - Business information systems

Torrence university
sydney, NSW
12.2022

Master of Science - Information technology

Victorian Institute of Technology
sydney, NSW
11.2019

Skills

  • Certified barista
  • Innovation skills
  • Presentation techniques
  • Customer service
  • Inventory management
  • Schedule optimization
  • Training development
  • Customer relationship management
  • Cash handling
  • Ability to convince, explain, and make suggestions

References

References available upon request.

Timeline

OTR convenience store

customer service representative
01.2022 - Current

Fuel Station Manager

BP Jasbe Petroleum
06.2017 - 11.2021

Research in masters - Business information systems

Torrence university

Master of Science - Information technology

Victorian Institute of Technology
Nikhil Naru