Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikhil Nagarkar

Sydney

Summary

Seasoned technology and account leader with deep experience across banking and insurance, including roles with two of Australia's Big Four banks. I've led portfolios ranging from $40M to $50M, with full P&L ownership and a strong focus on delivering client value and business growth. Currently serving as the AI Evangelist for a major account, I drive AI-led initiatives by shaping go-to-market strategies, developing operating models, and generating qualified pipeline.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Account Manager

Infosys Ltd
09.2021 - Current

Client Partner

TCS
10.2018 - 09.2021

Engagement Manager

TCS, CBA
05.2016 - 09.2018

Service Delivery Manager

Infosys, Westpac
03.2015 - 04.2016

Portfolio Manager Payments

TCS, CBA
11.2010 - 02.2015

Delivery Manager

TCS, Aviva
04.2003 - 10.2010

Education

Bachelor of Engineering -

Visweshwaraya Technology University
04.2002

Skills

    Account Manager, Infosys (Portfolio size ~40M)

  • Sep '21 - Till date
  • Client - Westpac
  • P&L ownership of multiple portfolios within Westpac - AI Accelerator, Enterprise Platforms(ECM & Appian), DevOps, MESH, CTO and Information Security Group (ISG)
  • Demonstrated consistent growth of around 12-15% in the last 3yrs under difficult market conditions
  • Won the first GenAI RFP for Infosys in the region, in the process of building 16 AI agents for Quality Engineering as part of this win
  • Built ground up account strategy to target competitors like TCS and CTS to become the sole supplier for Westpac Enterprise Platforms
  • Accountable to deliver one of the largest ECM migration projects for Infosys, around 2B documents were migrated from legacy to Filenet over a period of 2yrs This is a Westpac endorsed case study for Infosys
  • Implemented Software & Services model for products like Alfabet for CTO engagements
  • Won the CyberSecurity empanelment RFP, Infosys won this after 14yrs
  • Brand Management - Worked closely with Marketing teams on branding strategies for the account and executed yearly events such as DEI, TechX and AI focussed hackathons
  • AI Evangelist for the account - Responsible for driving AI initiatives across the account, including developing operating models, solutions and generating pipeline
  • Alliances and Partnerships - Managing relationships with key product partners for Westpac account (SNOW, BizzDesign, Smartcomms and AWS)

    • Client Partner, TCS Australia (Portfolio size ~ $10M)

  • Oct'18 – 2021
  • Client –Tier 2 BFS (ASX, BNZ, CUA & MLC Life)
  • Role Description
  • P&L ownership of Credit Union Australia, ASX, Bank of NZ & MLC Life Insurance accounts
  • Built and executed “Go To Market” strategy for the unit to focus on Tier 2/3 BFS accounts, helped winning 4 logos in the 18 months
  • As an additional responsibility, helped setup a presales function for the newly formed unit Provided mentorship to the team and was actively involved in over 77 RFPs across accounts with around 66% success rate in the last 2 yrs
  • Great Southern Bank(Formerly known as Credit Union Australia )
  • Managed both sales and delivery for this account, instrumental in winning 4 RFPs, setting up of offshore delivery centre and a strong delivery team for execution
  • Led transformational program from inception to execution – Marketing Automation Platform, Open Banking, Modern Data Platform & MS Dynamics CRM
  • Executive representation at SteerCo meetings for Transformational programs
  • Built strong relationships with product vendors (Microsoft, Adobe, AWS etc) to execute programs
  • Established an “Innovation council” to bring the best of solutions on offer to the customer
  • Non-CIO strategic initiatives – Proactive proposals focussed on CMO, CFO & CDO stakeholders
  • ASX, Bank of NZ, MLC Life Insurance accounts -
  • Various staff aug engagements, led the MSA negotiations to execution of contracts for ASX & BNZ

    • Engagement Manager, TCS Australia (Annual Budget ~ $45M)

  • May'16 – Oct'18
  • Client – Commonwealth Bank of Australia (Sydney)
  • IT Service Management & Ops Unit
  • Provided leadership in delivering top quality Service Delivery across all domains in CBA (Payments, Institutional Banking & Markets, HR, Finance, Digital Workplace, Wealth & Retail, Digital Channels, Digital Protection Group (Identity & Access Management) & Infrastructure Services) and Platform ownership of Group Operations IT
  • Grew this account by 40% during my tenure, made in roads into Infrastructure (resulting in addition of 250 FTEs), New Payment Platform (which was handled by HCL), Group security and setup of Flight Deck for the bank
  • Led a consulting assignment to shape up the bank's RUN strategy with the implementation of SIAM and setup of guardrails to de-centralise RUN and merge into different platforms
  • AI Ops strategy for CBA which resulted in onboarding L1 support to TCS across the bank – Streamlining of L15/L2 Ops, automated flight deck etc
  • Renegotiation of SLA construct with the bank along with some of the project KPIs which are part of the MSA
  • Group Operations Tech
  • This is a tech unit for CBA's Back Office team, grew this team from almost zero to $7M per annum Spearheaded proactive transformational initiatives such as Apps Modernisation program that resulted in this growth within a year

    • Service Delivery Manager, Infosys Australia (Annual Budget ~$25M)

  • Mar'15 – Apr'16
  • Client – Westpac Banking Corporation (Sydney)
  • This was a Delivery role to manage teams across the Digital programs at Westpac for Infosys
  • Provided leadership in delivering key Digital programs in Mortgage, Broker, Distribution & Origination portfolio within Consumer Banking
  • Key Digital programs/projects delivered were Westpac Wonder (Home Loan Self service portal), AML Compliance around customer onboarding, Self service portals for credit card origination and automated credit limit increase, Productivity improvement applications for BDMs
  • Implemented effective DevOps processes , introduced Pair Programming concepts and also enabled early engagement of support teams for smoother handover
  • Managed large teams comprising of Application Architects, Business Analysts, Project Managers and Developers

    • Payments Portfolio Manager, Tata Consultancy Services (Annual Budget ~ $15M)

  • Nov '10 – Mar '15
  • Client – Commonwealth Bank of Australia (Sydney)
  • Led a large team dedicated to application development of Payments systems for all clearing systems (POS,ATM,BPAY, Direct Entry, Cheques, RTGS and SWIFT
  • Involved in end to end project delivery from preparation of business case to final implementation for some of the listed projects below
  • Mainframe Cost Optimisation for CTS – This was a TCS led multiyear BAU program that addressed the excessive cost profile of MIPS usage This was a proactive initiative that resulting in reducing over 50% of monthly mainframe usage costs
  • Application Upgrade Projects– RTGS system -Money Transfer System (ACI's product), SWIFT Alliance Access
  • Payments Resiliency projects– B2B migration from Synchrony/Tumbleweed to IBM Sterling, Migration of payments customer reporting from legacy mainframe systems to Abinitio for corporate customers
  • Payment Control Initiatives–Migration of Direct Entry legacy mainframe system to Bank Payment Hub
  • Compliance related – Low Value Settlement System, Cards compliance projects

    • Delivery Manager, Tata Consultancy Services (Annual Budget ~$3M)

  • April 2003 – Oct 2010
  • Client – Aviva Insurance(UK & India)
  • Handled various projects within the General Insurance business unit I was responsible for Shared Services Team that looked after all the internal facing applications such as Aviva portal, Business Objects, various Lotus Notes and Net applications used by Finance teams

Certification

  • Jan 2019 PMI Certified Project Management Professional
  • Jan 2009 ITIL Foundation
  • Jan 2018 Certified Scrum Master

Timeline

Account Manager

Infosys Ltd
09.2021 - Current

Client Partner

TCS
10.2018 - 09.2021

Engagement Manager

TCS, CBA
05.2016 - 09.2018

Service Delivery Manager

Infosys, Westpac
03.2015 - 04.2016

Portfolio Manager Payments

TCS, CBA
11.2010 - 02.2015

Delivery Manager

TCS, Aviva
04.2003 - 10.2010

Bachelor of Engineering -

Visweshwaraya Technology University

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Nikhil Nagarkar