Nikhil Neupane
Ballarat,VIC
Summary
I am a 22-year-old international student from Nepal, currently studying IT at Federation University's Mount Helen campus in Ballarat, Australia. I moved here in January 2023 and have been enjoying the country's people and culture for over 1.5 years. I'm eager to improve my communication skills and fully embrace the Australian way of life.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Fatchef
Ballarat, VIC
01.2024 - Current
- Took accurate food and drink orders, using a POS ordering software system.
- Greeted customers, provided menus and answered questions about menu items.
- Resolved customer complaints in a polite manner according to company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Wait Staff Member
Mercure
Ballarat Central, Vic
02.2023 - 11.2023
- Ensured that all orders were taken correctly and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Cleared dishes between courses and after guests finished dining.
- Processed payments accurately using cash registers or point-of-sale systems.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Delivered food items to customers at their tables in a friendly, courteous manner.
Education
Bachelor of Applied Science in Information Technology - Bachelors in IT
Federation University
Mount Helen, VICSkills
- Table Setting
- Order Management
- Order Taking
- POS operation
- Table setting arrangements
- Cash Handling
- Liquor, wine, and food service
- Dining customer service
- Coffee making skill (not good at art )
- Making Cocktails, moktails etc
- Food runner
- habituated in fast paced environment
- can work under pressure
Languages
English
Professional
Nepali
Native/ Bilingual
Hindi
Limited
Certification
- I do have RSA
- Food Handling Certificate
- First Aid certificate
References
References available upon request.
Timeline
Restaurant Waiter
Fatchef
01.2024 - Current
Wait Staff Member
Mercure
02.2023 - 11.2023
Bachelor of Applied Science in Information Technology - Bachelors in IT
Federation University