Nikhil Pradhan
Unit 32, 107 Stanworth Road, Boondall QLD,Australia
Summary
Dedicated and results-driven with experience in sales and customer experience seeking part-time opportunities. Proven ability to deliver exceptional customer service through effective communication and problem-solving skills. Demonstrated sales proficiency during a previous role resulting in an overall increase in sales. Eager to leverage my enthusiasm and adaptability to contribute positively to a dynamic team and create memorable customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SwiftSupport Solutions
India, West Bengal
02.2022 - 12.2022
- Responded to customer inquiries via phone, email and live chat, ensuring a high level of customer satisfaction.
- Resolved customer issues and concerns promptly.
- Demonstrated product knowledge to assist customers with product usage, troubleshooting and order inquiries.
Vice President (Marketing)
AIESEC in Sikkim
Sikkim, India
01.2020 - 01.2021
- Managed a team of 7 members thereby learning team management.
- Maintained customer relations and flow which gave me an idea on customer understanding.
- Conducted seminars and facilitated workshops to build market visibility for product upselling.
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
Education
Master of Cyber Security - Cyber Defense - Information Technology
University of Queensland
true06.2025
Bachelor of Technology - Computer Science -
Sikkim Manipal Institute of Technology
06.2022
Skills
- Excellent customer service and communication skills
- Product knowledge and ability to upsell
- Information Security
- Teamwork and collaboration
- MS Office Suite
- Time management and multitasking
- Problem-solving in a fast-paced environment
Work Rights
Student (subclass 500) with 8105 work limitations.
Volunteer Experience
- Campus Ambassador for G2 on online eSports events
- Student Club President of EDGE - Conducting social, casual and competitive events both inter-university and intra-university.
Certification
- RSA Certified QLD
- AWS Fundamental Certified
Languages
English
Full Professional
Hindi
Professional
Nepali
Native/ Bilingual
Interests
SwiftSupport
- Tech Savvy
- Fictional and fantasy book enthusiast
- Basketball
- Competitive eSports
References
References available upon request.
Timeline
Customer Service Representative
SwiftSupport Solutions
02.2022 - 12.2022
Vice President (Marketing)
AIESEC in Sikkim
01.2020 - 01.2021
Master of Cyber Security - Cyber Defense - Information Technology
University of Queensland
Bachelor of Technology - Computer Science -
Sikkim Manipal Institute of Technology
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