Nikhil Reddy Thada
Yarrabilba
Summary
- I see myself as a Friendly and Enthusiastic Customer Service Officer with 10 years of specialization in customer service and sales environment with strong organizational skills eager to secure Team leader position. I’m able to learn new tasks quickly and proficient in growing key customer relationships and I Represent any establishment with friendly, professional demeanour always. As an organized person with targeted results, I can work effectively in a team to build rapport and strong team skills aiming to help achieve company goals and take on more responsibilities. .
- Achieving Career Success
- Australian Business Culture Building strong relationships
- As a Store manager I used to observe my co-workers and appreciate them for their hard work
- Working in a team with different kinds of personalities enhanced strong team skills. Time Management Skills
- When developing projects at University, I delegated tasks to my team and carried them out in time.
- Planning and multi-tasking when needed to meet deadlines. Communication Skills
- Working as a Store Manager made me confident to develop my professional speaking abilities.
- Speaking to customers all day made me an active listener at handling problems.
Overview
11
11
years of professional experience
Work History
Advisor [ SME ]
Concentrix
07.2024 - Current
- Dealing with calls in a highly professional manner
- Engaged with 70+ customers during shifts assisting them with enquiries and also reaching the KPI's and Transfer rate
- Executed customer enquiries, resolving issues and reducing the need for Team leader assistance
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
- Responded to the agents on SME line by providing correct and relevant information on their enquiries and resolving them
- Also assisted the Escalated calls from agents in which I addressed and resolved customer issues promptly also lodged complaints for the initial dissatisfaction
Manager
Jamaica Blue Cafe
03.2021 - 05.2024
- Manage day-to-day operations of the cafe
- Hire and onboard new wait staff and baristas
- Train employees on drinks preparation and proper use of coffee equipment
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Store Manager
7 Eleven
02.2014 - 02.2021
- Company Overview: Sunshine
- Got the ability to train new staff members and provide knowledgeable skills to them as a buddy trainer
- Successful completion of 7 years tenure in the same industry, taking me to the heights as a store manager
- Log calls with software/hardware vendors to report system failures
- Ensure the health and safety of all store associates and customers
- Answer customer queries and complaints in a courteous manner
- Provide customers with fast, efficient, friendly and knowledgeable service
- Demonstrate clear written and verbal communication skills
- Train, mentor and assist team members (team of 14 members)
- Manage staff of 14, schedule rosters and troubleshoot minor software/hardware issues
- Sunshine
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
IT Support Officer
Mobilise IT
02.2018 - 04.2020
- Company Overview: Melbourne
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Entering & Managing Support Tickets through Inbound & Outbound calls
- Configuring customer hardware devices, including downloading and install all applications and software programs as requested by clients and as directed by supervisor
- Melbourne
Education
Bachelor of Information Technology -
Nova College of Engineering And Technology
05-2022
Master of Information Technology - Computer Networking
Deakin University
Burwood, VIC06-2016
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Customer service
- Multitasking
Affiliations
Performance Education, Melbourne May 2017 – May 2018
Timeline
Advisor [ SME ]
Concentrix
07.2024 - Current
Manager
Jamaica Blue Cafe
03.2021 - 05.2024
IT Support Officer
Mobilise IT
02.2018 - 04.2020
Store Manager
7 Eleven
02.2014 - 02.2021
Bachelor of Information Technology -
Nova College of Engineering And Technology
Master of Information Technology - Computer Networking
Deakin University
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