NIKHIL SAINI
Melbourne,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Imagine Brainstorming ideas that not only save money but also make things run smoother by 20%. That's the kind of problem-solving puzzle I thrive on—finding solutions that work for everyone involved.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager, Customer Service & Sales
Vodafone
12.2021 - Current
- Streamlined company's inventory management and stakeholder system; Analyzed and tracked inventory of over $30k per month
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 10-member cross-functional (engineering, product, sales, support, advertising) team and developed materials for sales generation
- Encouraged employee feedback and involvement in decision-making processes by implementing open-door policy and regular meetings; increased employee engagement score by 25%, and overall commission and income generation
- Led 8-member team through comprehensive sales training plan on merchandising and managed services functions; increased team efficiency and sales efficiency
- Defined and implemented sales process, such scripted and tested phone sales processes, generated project requests through cold call sales and systematic email outreach
- Successfully completed 50+ hours of management training in areas such as conflict resolution, negotiation, effective communication, and performance management; integrated learnings into daily leadership practices, resulting in improvement in team performance
Business IT Lead Researcher & App Development
Catch.com.au
06.2021 - 11.2021
- Target analysis and research using variety of analytic tools, business roadmap and data pattern, including visualization, for specific targets and problems to address information gaps, and/or disruption of subversive international organizations
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Wrote research papers, reports, reviews, and summaries regarding App development .
- Research literature for emerging technologies that could provide opportunities for new ways to access target
- Develop prototype solutions for targeting challenges and writing computer code to assist customer in identifying communication methods used by adversaries and to devise threat mitigation strategies
- Working knowledge of telecommunications, including cellular networks, and computer networks.
- Gathered and organized information for research purposes.
Education
Master of Business Information Technology -
RMIT University
Melbourne, VIC12.2022
Bachelor of Business Administration - Management -
Andhra University
Andhra Pradesh , India01.2019
Skills
- Microsoft Office Suite
- SQL
- Data visualization
- POS Systems
- Customer Service Management
- Team Development
- Talent Recruitment
- Store Merchandising
- Promotional Planning
- Team Building and Leadership
- Business Administration
Certification
- Business Problem Solving - RMIT certified
- Salesforce CRM Sales Development Representative Professional Certification
- Google Project Management Certification
- RMIT Peer Mentoring Program
- Project Lifecycle Management
- Excel, Slack and Data Mapping
- Relationship Building & Teamwork
- Information Systems
- Data Analysis
- Supply Chain Modelling
- Agile
- Telemarketing
- Microsoft Project
Timeline
Store Manager, Customer Service & Sales
Vodafone
12.2021 - Current
Business IT Lead Researcher & App Development
Catch.com.au
06.2021 - 11.2021
Master of Business Information Technology -
RMIT University
Bachelor of Business Administration - Management -
Andhra University
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