Nikhil Sangram
Bennett Springs,Australia
Summary
A proactive and result-driven professional with a proven track record of exceptional customer service in a fast-paced environment. Recent graduate with a bachelor’s degree in finance and marketing. I have previous administrative experience in the banking and insurance industry and a passion for project management. Possessing strong organisational and multitasking abilities, I am adept at managing administrative tasks and contributing to the overall operational efficiency of the team. Excellent communication and interpersonal skills, a competitive spirit and a strong work ethic. Proficient in office software and communication tools, I am poised to contribute my skills and enthusiasm to enhance the effectiveness of your administrative operations. Seeking an opportunity to leverage my administrative expertise and contribute to a dynamic and collaborative work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Administrator
HBF Health Insurance
01.2022 - Current
- Manage a wide range of diverse multicultural stakeholders and help them with their enquiries.
- Conducted needs analysis for customers to determine appropriate insurance coverage
- Provided exceptional customer service to existing clients by resolving claims quickly and efficiently
- Educated clients on the benefits of various insurance policies
- Maintained accurate records of all sales transactions using CRM software
- Developed and implemented strategies to maximise customer satisfaction
- Multiskilled in hospital, ancillary, and medical claims processes.
- Reviewed external contracts to advise customers on insurance requirements and potential liability.
Traffic Controler
Highway Traffic Management
11.2023 - 01.2024
- Coordinated and directed traffic flow following safety regulations and project requirements
- Implemented effective traffic management plans to ensure the smooth and organised movement of vehicles and pedestrians
- Monitored and adjusted traffic signals, signage, and barriers to optimise traffic patterns and mitigate congestion
- Collaborated with project managers, construction teams, and local authorities to plan and execute traffic control strategies for various projects
- Maintained accurate records of daily activities, incidents, and any changes to traffic management plans
- Stayed updated on industry regulations and best practices to ensure compliance and continuous improvement in traffic control procedures
- Operated and maintained traffic control equipment and tools, ensuring proper functionality
- Communicated effectively with team members, contractors, and the public to convey information about traffic changes and project updates.
Home Loan Hardship Administrator
ANZ
12.2020 - 12.2021
- Assist the customers in finding a holistic hardship treatment solution suitable for their scenario.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behaviour.
- Strong emphasis on customer empathy and effective collaboration with other ANZ divisions for complex matters
- Ability to handle strong customer emotions and be rational in decision-making while taking account of the customer's current and future financial positions
- Ability to case manage accounts to find the best possible solution for the customer
- Manage customer complaints, investigate the problems and provide suitable resolutions
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
Customer Service Representative
Creative Field Marketing Pty Ltd
11.2019 - 11.2020
- Complete assigned jobs requiring us to review staff working behavior and customer service skills
- Assessed the quality of existing products and services, identifying opportunities for improvement
- Documented all review processes including notes, observations, analyses, recommendations
- Detailed oriented tasks, Excellent attention to detail and information retention skills to complete reports.
Sales Representative
YellowByrd Marketing
12.2019 - 11.2020
- Implemented strategies to increase lead conversion rate and maximise revenue opportunities
- Created and maintained customer relationships, providing exceptional service to ensure customer satisfaction.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Assistant Production Line Supervisor
Vesco Foods Pty Ltd
12.2017 - 01.2020
- Directed and supervised team of 15 employees in daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Tracked progress on projects and provided timely feedback to staff members
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
Master of Project Management -
Curtin University
Bentley, WABachelor of Business - Marketing and Finance
Murdoch University
Murdoch, WA08.2021
Skills
- Database Entry and Management
- Report Writing
- Filing, Billing and Invoicing
- Spreadsheet Development
- Document Preparation
- Communication
- Computer Proficiency - MS Office (Word, Excel, PowerPoint)
- Customer Service
- Problem Solving and Attention to Detail
- Multitasking
- Analytical and Critical Thinking
- Project Management
Certification
- Financial Markets – Yale University
- The Fundamentals of Digital Marketing
- Google Ads Search
- Google Analytics
- Microsoft Project – Linked In Learning
- Agile Foundations
- White Card – Construction
- Basic Worksite Traffic Management
- Traffic Control
Volunteer Experience
- STORE ASSISTANT (Volunteer) - Salvation Army Bassendean, Perth
- ASSISTANT HELPER - Durham Road School (For Kids with Disability)
- ASSISTANT HELPER – Disability Program Services (Bayswater)
Timeline
Traffic Controler
Highway Traffic Management
11.2023 - 01.2024
Insurance Administrator
HBF Health Insurance
01.2022 - Current
Home Loan Hardship Administrator
ANZ
12.2020 - 12.2021
Sales Representative
YellowByrd Marketing
12.2019 - 11.2020
Customer Service Representative
Creative Field Marketing Pty Ltd
11.2019 - 11.2020
Assistant Production Line Supervisor
Vesco Foods Pty Ltd
12.2017 - 01.2020
Master of Project Management -
Curtin University
Bachelor of Business - Marketing and Finance
Murdoch University
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