NIKHIL SHARMA
Mays Hill,NSW
Summary
Dynamic and results-driven professional with a proven track record at Hilti, adept in critical thinking and verbal communication. Excelled in enhancing client satisfaction and retention, while driving revenue growth through strategic account management. Skilled in Salesforce and Six Sigma methodologies, demonstrating a keen analytical ability and a commitment to operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
Hilti
03.2024 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Worked on selected Focus customers and maintaining a healthy long term relationship with key stakeholders within the company.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Learned to use Salesforce, working closely with supervisors to gain comprehensive understanding.
- Achieved or exceeded company-defined sales quotas.
Operations Graduate
DHL Supply Chain
10.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted operations manager with planning of routine operations and special projects.
- Kept business operations smooth and efficient by closely monitoring operations and revamping workflows.
Experience Consultant
SAMSUNG
05.2022 - 10.2023
- Hands-on experience working on ERP software like SAP and Pronto.
- Assisting in Stock management and processing daily online orders for customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Tracked orders and notified customers of status or potential delays.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Built and established relationships with staff and vendors.
Customer Service Representative
BP
04.2022 - 06.2023
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Interacted well with customers to build connections and nurture relationships.
- Undertook various Safety and Risk trainings.
- Assisted in creation of exciting merchandise displays to catch attention of store customers.
Business Development Intern
Jungleworks
07.2021 - 12.2021
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Maintained client information and accounts in company databases.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Master of Engineering Management -
Macquarie University
Sydney, NSW06.2023
Bachelor of Technology - Mechanical Engineering
Chandigarh College of Engineering And Technology
Chandigarh, India08.2020
Senior Secondary ( 10+2 ) -
KB DAV Senior Secondary Public School
Chandigarh, India04.2016
Metric (10) -
KB DAV Senior Secondary Public School
Chandigarh, India04.2014
Skills
- Critical Thinking
- Document Generation
- Verbal and Written Communication
- Performance Management
- Analytical Thinking
- Supply Chain Distribution
- Systems Evaluation
- Optimal Inventory Levels
- Material Handling
- Operational Standards
- Spreadsheet Tracking
- Six Sigma Methodologies
Social Service
- Active member of various Animal Welfare groups that focus on treatment and adoption of stray, and abandoned animals.
- Contributed to human rights and social awareness by distributing essential supplies to the needy in response to COVID-19 pandemic with Human Rights Welfare Society as COVID-19 Warrior.
- Active volunteer for the A.G. Punjab Blood Donors society spreading awareness about eye and blood donation, participating in camps and drives.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Czech
Elementary
Certification
- Python with Data Science.
- Six-Sigma green belt.
- C & C++
- Matlab
Additional Information
Hands on experience using:-
- Salesforce
- PowerBI
- Tableau
- MS Excel
- SAP backoffice product content management
- Pronto software
- Medallia: Experience management software
- Project Pro
- Jira
- NetSuite
- SAP Logistics
- Microsoft office
- GSPN
Timeline
Account Manager
Hilti
03.2024 - 08.2024
Operations Graduate
DHL Supply Chain
10.2023 - 03.2024
Experience Consultant
SAMSUNG
05.2022 - 10.2023
Customer Service Representative
BP
04.2022 - 06.2023
Business Development Intern
Jungleworks
07.2021 - 12.2021
Master of Engineering Management -
Macquarie University
Bachelor of Technology - Mechanical Engineering
Chandigarh College of Engineering And Technology
Senior Secondary ( 10+2 ) -
KB DAV Senior Secondary Public School
Metric (10) -
KB DAV Senior Secondary Public School