Nikhil Terence
Melbourne,VIC
Summary
Dynamic hospitality professional with a proven track record at Shangri-La Rasa Sentosa Hotel, excelling in effective communication and adaptability. Demonstrated analytical skills in troubleshooting and enhancing operational efficiency, consistently delivering exceptional customer service. Recognized for managing orders and ensuring guest satisfaction through meticulous attention to detail. Committed to leveraging expertise to drive operational success in future roles.
Overview
5
5
years of professional experience
Work History
Room Service/ Dishwasher
Shangri-La Rasa Sentosa Hotel
07.2024 - 02.2025
- Provided high-quality service to guests, ensuring their comfort and satisfaction
- Collaborated with team members to maintain operational efficiency and excellent service standards
- Handled guest inquiries and resolved complaints quickly and effectively
- Resupplied plates and silverware so as to ensure smooth delivery of food
- Advised customers pertaining to their food order due to familiarity with the menu
Technician/ Tools in Charge
Singapore Armed Forces
02.2023 - 02.2025
- Responsible for the readiness and serviceability of artillery vehicles
- Educated combatants on the proper usage of weaponry
- Conducted diagnostics and performed repairs on various equipment and systems
- Worked with engineers and team members to troubleshoot technical issues effectively
- Bridged the communication between commanders and fellow peers through raising up ground concerns
- Handled accounting of special tools and equipment
Customer Service/Cashier
Bread Talk Group PTE. LTD
08.2020 - 02.2021
- Used POS system to enter orders, process payments, and issue receipts efficiently and accurately while still maintaining a friendly and charismatic manner
- Helped to increase customer return rates by always providing excellent customer service and resolving customer complaints
- Educated customers on promotions to enhance sales
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
Education
Victorian Certificate of Education -
Wesley College
10-2022
Bachelor in Commerce/Finance -
Monash University
Clayton, VICSkills
- Managing orders and deliveries
- Adaptability and Flexibility
- Cleaning and Washing
- Highly organized
- Detail oriented
- Effective communication
- Disciplined
- Familiarity with stock taking
- Strong analytical and troubleshooting skills
- Familiar with safety regulations and protocols
- Heavy lifting
Accomplishments
- Gold in Individual Fitness Proficiency Test
- Marksmanship in shooting competitions
Languages
English
Native/ Bilingual
Hindi
Limited
Timeline
Room Service/ Dishwasher
Shangri-La Rasa Sentosa Hotel
07.2024 - 02.2025
Technician/ Tools in Charge
Singapore Armed Forces
02.2023 - 02.2025
Customer Service/Cashier
Bread Talk Group PTE. LTD
08.2020 - 02.2021
Victorian Certificate of Education -
Wesley College
Bachelor in Commerce/Finance -
Monash University
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