Nikhila B
Melbourne
Summary
Dedicated Customer Care Specialist with over five years of experience in insurance and banking environments. Highly skilled in phone, email, and digital support, problem resolution, and customer relationship management. Proven ability to deliver positive customer experiences in fast-paced and remote settings.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
Medibank Insurance
02.2023 - 01.2026
- Provided customer support via phone and online channels.
- Assisted with insurance policies and enquiries.
- Resolved technical and platform issues.
- Maintained accurate records.
- Followed up to ensure customer satisfaction.
Customer Service Officer
Commonwealth Bank of Australia
08.2021 - 01.2023
- Supported customers with banking services.
- Handled enquiries and problem resolution.
- Delivered service in high-volume environments.
- Updated customer records using internal systems.
- Worked closely with team members.
Education
Master of Science -
Master of Information Technology
Skills
- Customer Service & Support
- Phone, Email & Chat Handling
- Insurance & Banking Knowledge
- Problem Solving & Troubleshooting
- CRM & Digital Platforms
- Time Management & Multitasking
- Documentation & Record Keeping
- Team Collaboration
- Professional Communication
Additional Information
Comfortable working remotely, Quick learner of new systems, Strong work ethic, Customer-focused mindset
Timeline
Customer Service Consultant
Medibank Insurance
02.2023 - 01.2026
Customer Service Officer
Commonwealth Bank of Australia
08.2021 - 01.2023
Master of Science -
Master of Information Technology