Nikhila Bobbili
Summary
Experienced Data Analyst with a genuine passion for uncovering insights through data and helping businesses make smarter decisions. I enjoy digging into complex datasets, spotting patterns, and turning numbers into clear, actionable stories that support strategic planning and drive results. Over the years, I’ve worked across both the technical and business sides of data analysis. I use SQL, Excel, Power BI, and Tableau to create practical reports and dashboards for teams. I also have experience writing user-friendly documentation and collaborating through platforms like Jira and Confluence. What really drives me is solving real problems and making an impact. Whether it’s streamlining a process, finding a new opportunity through data, or helping a team understand what the numbers are really saying, I’m always focused on delivering value. I also enjoy working with stakeholders—translating their goals into data solutions and making sure what I build aligns with thebiggerpicture.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Data Reporting Analyst
Probe Group
08.2023 - 05.2026
- Cleaned and validated large datasets for weekly reporting.
- Assisted in A/B testing and statistical analysis for product features.
- Supported migration to cloud-based data warehouse.
- Extracted data from SQL databases for internal dashboards.
- Prepared daily, weekly, and monthly call centre reports.
- Created dashboards and reports using Microsoft Power BI.
- Monitored KPI performance including AHT, SLA, CSAT, and call volumes.
- Analysed operational data to identify trends and performance issues.
- Maintained and updated reporting databases and spreadsheets.
- Automated manual reporting processes to improve efficiency.
- Worked with team leaders and managers to provide performance insights.
- Generated agent productivity and attendance reports.
- Used Microsoft Excel and SQL for data analysis and reporting.
- Ensured accuracy and quality of reporting data.
- Assisted with forecasting and workforce planning reports.
- Created visualisations in Power BI to present findings to stakeholders.
- Participated in cross-functional meetings to gather reporting requirements.
- Conducted exploratory data analysis to identify trends and anomalies.
- Helped automate Excel-based reports.
Education
Master of Science - information technology
Victorian Institute
Melbourne, Australia 05.2021 - 07.2023
Skills
- Business Analysis
- Process Improvement
- Power Bi
- Tableau
- SQL
- R
- Python
- Looker
- Google Data Studio
- Dashboard Development
- KPI Reporting
- Data Analysis
- Data mining
- Data Modelling
- Data cleaning
- ETL
- Big query
- Snowflake
- Data warehousing
- Spark
- Excel
- Hypothesis testing
- Regression analysis
- Forecasting
- A/B Testing
- Root Cause Analysis
- SWOT Analysis
- Value Stream Mapping
- Excel for Data Analysis and Reporting
- Propose process automation
- Business Process Analysis
- Stakeholder & Communication
- Stakeholder Analysis
- Stakeholder Management
- Cross-functional Collaboration
- Conflict Resolution
- Communication Planning
- Workshop Facilitation
- Interviews
- Surveys
- Focus Groups
- Presentation Skills
- Critical Thinking
- Collaboration
- Team Management
- Leadership
- Sprint Planning
- Product Backlog
- User Stories
- Acceptance Criteria
- Daily Stand-ups
- Project & Process Tools
- MS Visio
- MS Project
- SharePoint
- Teams
- Outlook
- Experienced in Application administration
- Knowledge in SDLC
- Agile methodologies
- Experienced in Active Directory
- Azure Portal
References
Upon Request
Certification And Training
Advanced Training in Tableau and SQL
Timeline
Data Reporting Analyst
Probe Group
08.2023 - 05.2026
Master of Science - information technology
Victorian Institute
05.2021 - 07.2023