Nikhila Thakur
Sydney,Australia
Summary
Dedicated HR professional with a proven track record of consistently meeting company goals through organized and strategic practices. I have been a top performer in my previous companies and have been part of various special HR strategic projects at the organizational level beyond expected KPIs. With over 10 years of dynamic experience, I have demonstrated pioneering expertise and achieved year-on-year success in HR roles. Skilled in leading and driving efforts to become the employer of choice by leveraging various engagement levers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
People & Culture Business Partner
Department of Customer Service, NSW Govt
06.2024 - Current
- Identify and advise on people related issues.
- Deal with sensitive issues and cases to deliver positive, productive, and inclusive workforce solutions.
- Interpret and provide timely and accurate advice to managers and employees on relevant legislation, awards, policies, and conditions of employment to ensure effective and consistent application across the business.
- Coach and advise business stakeholders on a range of people, culture and workforce solution to support business strategies, plans, priorities and ensure fit for purpose services to meet customer requirements.
- Undertake research and analysis and prepare documentations and reports on workforce information and trends with recommendation to inform workforce planning.
- Coordinate and implement a range of project applying sound project management principle and support the project leads in the delivery of organizational and/or business project to ensure on time delivery of key milestone and outcome.
- Build and maintain strong relationship with key stakeholders through consultation and collaboration to provide responsive advice and service to support business outcome and facilitate a positive customer experience.
- Provided coaching and advisory support to leaders and employees on performance, development, and engagement.
- Managed complex employee relations matters, including escalations and dispute resolution, in partnership with ER
Employment Relations Consultant
Employsure Pty Ltd
09.2022 - 02.2024
- Provided expert advice and guidance to clients on a variety of employment relations queries, ensuring compliance with relevant legislation and modern awards under the Fair Work Act.
- Trained in Modern Awards Interpretation and the Fair Work Act and have a deep understanding of Australian legislation.
- Developed tailored approaches to employment relations, identifying and addressing gaps in clients' processes to improve governance and employee management.
- Drafted employment contracts, policies, memorandums, employee handbooks, and other documentation for small and medium-sized businesses, serving as a trusted partner in their employment matters.
- Conducted training sessions for new hires, delivering complex information in easily understandable terms to facilitate learning and understanding.
- Managed priority clients, handling their complex and tailored documentation requirements while effectively highlighting and advising on risks related to employee management.
Regional People Partner
Amdocs
07.2021 - 05.2022
- Established a strong regional presence by connecting with employees and providing guidance and consultancy to people managers, team leads, and employees, focusing on elevating the employee experience and fostering organizational spirit.
- Leveraged information gathered through surveys and employee interactions to provide insights to leaders, managers, and stakeholders, facilitating informed decision-making and support functions.
- Conducted regular pulse check meetings to gauge ground-level sentiment and implemented necessary interventions to address concerns and improve morale.
- Conducted in-depth analysis of attrition and industry trends, sharing insights with leaders and stakeholders to inform strategic decision-making.
- Designed and delivered interventions at the regional level, from concept to closure, based on thorough assessment and identification of solutions aligned with employee needs.
- Proactively addressed sensitive employee relations issues and HR processes, providing support to people managers throughout the employee life cycle.
- Led the design and implementation of corporate-level special projects as needed, aligning with identified business needs and organizational values.
- Identified focus areas for intervention and support to promote a positive organizational culture based on values and code of ethics, adapting employee practices to local needs.
- Supported wellbeing, leave, and employee programs to drive engagement, morale, and organisational effectiveness
Sr HR Business Partner
Tech Mahindra Ltd
05.2014 - 07.2021
- Managed the end-to-end lifecycle of 800 employees post-onboarding, ensuring seamless integration and support throughout their tenure.
- Provided deep technical expertise in employee relations, offering insights into the work environment, and conducting cross-organizational analysis to drive employee engagement strategies and address people-related challenges, resulting in improved business outcomes.
- Influenced, advised, and educated leaders on people and performance-related issues, coaching them to effectively communicate key messages to their teams and foster a positive work culture.
- Developed people strategies and designed approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction, contributing to overall organizational success.
- Ensured 100% completion of target planning and performance reviews for associates, including orientation, appraisal tracking, and normalization for annual appraisals and mid-year reviews.
- Led the compensation revision exercise post-appraisals, ensuring fair and equitable compensation practices aligned with business objectives.
- Managed yearly promotions, conducting promotion review discussions and facilitating grievance resolution as part of the performance management process.
- Proactively managed potential risks based on data received from reports or other sources, identifying patterns and trends to inform strategic decision-making and mitigate future challenges.
- Facilitated the recognition of associates in line with the company rewards program and facilitated smooth integration of new hires into the system, fostering a welcoming and inclusive workplace culture.
- Strategic People & Culture Business Partner delivering people strategies aligned to business goals and high-performance outcomes.
- Designed and delivered talent, performance, leadership development, and succession planning programs.
- Partnered with recruitment teams on hiring strategy and selection for management and key roles.
Education
Post Graduate Diploma In Management -
IMS Ghaziabad
India04.2014
BTech - BioTechnology
Lovely Professional University
India05.2012
Skills
- HR Consulting
- Employee Relations
- Training and Development
- Performance Management
- Critical thinking and problem solving
Certification
Certification- Mercer MCED Job Evaluation Certified
Timeline
People & Culture Business Partner
Department of Customer Service, NSW Govt
06.2024 - Current
Employment Relations Consultant
Employsure Pty Ltd
09.2022 - 02.2024
Regional People Partner
Amdocs
07.2021 - 05.2022
Sr HR Business Partner
Tech Mahindra Ltd
05.2014 - 07.2021
BTech - BioTechnology
Lovely Professional University
Post Graduate Diploma In Management -
IMS Ghaziabad