Nikhil Parthu Chitteti
Altona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with 1+ year of experience in delivering outstanding customer service in a high-volume environment. Demonstrated ability to handle customer inquiries, resolve issues effectively, and provide tailored solutions while maintaining a positive attitude.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Probe
06.2022 - 04.2024
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded to customer requests for products, services, and company information.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Logistics Coordinator
BR International Logistics
12.2020 - 05.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Console Operator
7-11 Store
08.2019 - 10.2020
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
Education
Masters Of Construction Management - Construction Management
Deakin University
Geelong, VIC12.2021
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call centre experience
- Customer Relations
- Customer Relationship Management (CRM)
- Call Control
- Inbound Call Management
- Inbound Customer Service
- Administrative Support
- Complaint resolution
Timeline
Customer Service Agent
Probe
06.2022 - 04.2024
Logistics Coordinator
BR International Logistics
12.2020 - 05.2022
Console Operator
7-11 Store
08.2019 - 10.2020
Masters Of Construction Management - Construction Management
Deakin University
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