Nikhil Reddy Gade
Melbourne
Summary
Operations Support Specialist with hands‑on experience in superannuation administration, complex payment processing, and resolving escalated member issues. Skilled in exception management, UAT testing, quality assurance, and supporting operational change across systems such as Acurity, CFM, and CCP. Recognised for high attention to detail, compliance focus, and a strong commitment to continuous learning, reflected in prior experience “staying current on industry regulations to ensure full compliance with all relevant laws and guidelines.”
Overview
6
6
years of professional experience
Work History
Operations Support Specialist
CareSuper
Melbourne, VIC
08.2025 - Current
- Directed resolution of escalated and intricate transactions from operations teams, ensuring high accuracy.
- Oversaw exception handling for electronic transactions and ensured timely resolutions.
- Implemented quality assurance measures and identified opportunities for process optimization.
- Led updates to procedures and workflows in response to legislative and operational changes.
- Mentored staff on systems and complex scenarios, providing technical guidance.
- Managed accurate member records in Acuity and CFM systems.
- Conducted UAT testing for system upgrades, reporting defects and suggesting improvements.
- Coordinated compliance with internal and external audit requirements.
- Supported operations teams during high-demand periods, including handling complaints and processing tasks.
- Cultivated strong relationships with internal stakeholders to drive operational efficiency.
Fund Administrator
Care Super
Melbourne, VIC
08.2024 - Current
- Ensuring timely processing of various payments including withdrawals, rollovers, pension payments and consistently meeting service standards
- Stayed current on industry regulations to ensure full compliance with all relevant laws and guidelines for funds under management.
- Highly engaged and passionate about learning new processing procedures to meet the team requirements.
- Trained in running end od day Cashbook, Switch Report and Pension run duties
- Maintained strong relationships with coworkers and other internal teams, facilitating support when required to ensure smooth fund operations.
- Actively involved in training new hires and providing guidance on operational procedures and systems navigation
Customer Service Representative
7-Eleven
Geelong, VIC
07.2021 - 10.2024
- Performed quality checks, documented, and processed issues related with several electrical appliances each week and lodged any complaints that needed attention
- Trained new staff, evaluating inventory requirements, daily activity reports
- Cross-trained and provided backup support for other team members when required
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Worked on improving sales abilities and product knowledge on continuous basis
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Officer
Link Group / MUFG Retirement Solutions
Melbourne, VIC
07.2023 - 08.2024
- Primary role being attending In-bound calls and making sure to provide one call resolution to the customer inquiries
- Sound knowledge on Superannuation legislation outlined by ATO ensuring compliance with date protection, privacy regulations and keeping members informed about changes in laws, regulations, and fund policies
- Collaborating with cross-functional teams to escalate complex issues and provide comprehensive solutions, maintaining a positive customer experience
- Maintaining strong adherence to the role, keeping an eye on KPR's and being receptive to feedback for ongoing role development
Sales Order Clerk
Amazing Grace Cafe and Flowers
Melbourne, VIC
07.2020 - 05.2021
- Interacting with customers over the phone and company webpage, accepting their requests and entering those requests into 'On fleet' computer system
- Proactively identified areas for improvement within the order processing system, proposing solutions to streamline operations and enhance efficiency.
- Used tools like Microsoft Word, Excel, and other software tools to create documents of orders received, orders assigned, and orders delivered.
- Exceeded goals through effective task prioritization and great work ethics.
- Collaborated with the warehouse team for timely dispatch of products, ensuring on-time deliveries.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC08-2022
Bachelor of Science - Electronics and Communications Engineering
Amrita Vishwa Vidyapeetham
Bangalore07-2018
High School -
Board of Intermediate Education
Andhra Pradesh05-2014
Skills
- Microsoft Word, Excel, PowerPoint
- Acurity, CFM, CCP, Central (working knowledge)
- Confluence, JIRA, ServiceNow (good understanding)
- Figma (UI/UX)
- Cybersecurity fundamentals
- Power BI (Beginner)
Additional Information - Technical Skills
- Decent knowledge on Microsoft suite of products (Word, Excel, PP)
- Knowledge in digital DialogFlow CX
- Familiar with UI/UX design tools like Figma
- Good knowledge on cybersecurity practices
- Ability to multitask.
- Beginner knowledge on Power BI
- Solid work ethics and time management skills
Timeline
Operations Support Specialist
CareSuper
08.2025 - Current
Fund Administrator
Care Super
08.2024 - Current
Customer Service Officer
Link Group / MUFG Retirement Solutions
07.2023 - 08.2024
Customer Service Representative
7-Eleven
07.2021 - 10.2024
Sales Order Clerk
Amazing Grace Cafe and Flowers
07.2020 - 05.2021
Bachelor of Science - Electronics and Communications Engineering
Amrita Vishwa Vidyapeetham
High School -
Board of Intermediate Education
Master of Science - Information Technology
Deakin University