Nikhita Thapa
6/9-13, Early Street, Parramatta,NSW
Summary
Positive and dedicated professional with an upbeat attitude and detail-oriented approach, equipped with varied experiences in administrative roles. Highly organized and proactive in addition to a self-motivated work ethic, performing effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Payroll Assistant
Towies Australia Pty Ltd
04.2023 - Current
- Streamlined payroll processing by implementing efficient data entry and verification techniques.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Assisted in the implementation of a new payroll system (Xero) resulting in improved efficiency and reduced manual tasks.
Customer Service Representative
ManpowerGroup
12.2022 - Current
- Developed a deep understanding of customer service principles and customer service best practices.
- Cross-trained and provided backup support for organizational leadership.
- Utilized Hindi, Nepali and English Language proficiency to build relationships with customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Admissions Officer
Sydney Metropolitan Institute Of Technology
02.2023 - 04.2023
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.
Studio Assistant /Studio Musician
Pragyashwori Records
03.2018 - 12.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled lighting set up, operation and equipment maintenance.
- Acted as assistant director during various types of recordings and filmings.
- Cared for background items and props such as microphones, instruments and general studio items.
- Coordinated with artists, producers and labels to schedule studio sessions.
- Implemented marketing strategies to promote studio to potential clients.
Studio Manager / Artists
Ness Studio
02.2016 - 10.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Master Of Music - Music
Excelsia College
69-71 Waterloo Rd, Macquarie Park NSW 2113Masters in Music - Music
SNDT Women's University
Mumbai University06.2016
Bachelors of Commerce - Commerce
HR College of Commerce And Economics
Mumbai University04.2013
Skills
- Xero
- Microsoft Excel
- Data Entry Accuracy
- Decision-Making
- Filing
- Investigating Discrepancies
- Identifying and Solving Problems
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Professional Business Writing
- Positive Customer Engagement
- Social Media Promotion
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Payroll Assistant
Towies Australia Pty Ltd
04.2023 - Current
Admissions Officer
Sydney Metropolitan Institute Of Technology
02.2023 - 04.2023
Customer Service Representative
ManpowerGroup
12.2022 - Current
Studio Assistant /Studio Musician
Pragyashwori Records
03.2018 - 12.2021
Studio Manager / Artists
Ness Studio
02.2016 - 10.2018
Master Of Music - Music
Excelsia College
Masters in Music - Music
SNDT Women's University
Bachelors of Commerce - Commerce
HR College of Commerce And Economics
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