Nikhita Thapa
6/9-13, Early Street, Parramatta,NSW
Summary
Positive and dedicated professional with an upbeat attitude and detail-oriented approach, equipped with varied experiences in administrative roles. Highly organized and proactive in addition to a self motivated work ethic, performing effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Citizen Watch
10.2024 - 11.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Administrative Assistant
Integrity Locksmiths & Security
09.2024 - 10.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Safeguarded company assets through vigilant monitoring of account reconciliations and prompt resolution of discrepancies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Payroll Assistant
Towies Australia Pty Ltd
04.2023 - 08.2024
- Streamlined payroll processing by implementing efficient data entry and verification techniques.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Ensured timely payment of subcontractor wages by consistently meeting deadlines for payroll processing.
- Maintained accurate records of subcontractor hours and overtime for precise payroll calculations.
- Collaborated with HR to resolve discrepancies and process updates related to subcontractor benefits, deductions, and personal information changes.
- Assisted in the implementation of a new payroll system (Xero) resulting in improved efficiency and reduced manual tasks.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained strict confidentiality of sensitive information while handling records and processing payments.
Admissions Officer
Sydney Metropolitan Institute Of Technology
02.2023 - 04.2023
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.
Customer Service Representative
ManpowerGroup
12.2022 - 03.2023
- Developed a deep understanding of customer service principles and customer service best practices.
- Cross-trained and provided backup support for organizational leadership.
- Utilized Hindi, Nepali and English Language proficiency to build relationships with customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Studio Assistant /Studio Musician
Pragyashwori Records
03.2018 - 12.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled lighting set up, operation and equipment maintenance.
- Acted as assistant director during various types of recordings and filmings.
- Cared for background items and props such as microphones, instruments and general studio items.
- Coordinated with artists, producers and labels to schedule studio sessions.
- Implemented marketing strategies to promote studio to potential clients.
Education
Master Of Music - Music
Excelsia College
Masters in Music - Music
SNDT Women's University
06.2016
Bachelors of Commerce - Commerce
HR College of Commerce And Economics
04.2013
Skills
- Xero
- Microsoft Excel
- Data Entry Accuracy
- Decision-Making
- Filing
- Investigating Discrepancies
- Identifying and Solving Problems
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Professional Business Writing
- Positive Customer Engagement
- Social Media Promotion
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Retail Assistant
Citizen Watch
10.2024 - 11.2024
Administrative Assistant
Integrity Locksmiths & Security
09.2024 - 10.2024
Payroll Assistant
Towies Australia Pty Ltd
04.2023 - 08.2024
Admissions Officer
Sydney Metropolitan Institute Of Technology
02.2023 - 04.2023
Customer Service Representative
ManpowerGroup
12.2022 - 03.2023
Studio Assistant /Studio Musician
Pragyashwori Records
03.2018 - 12.2021
Masters in Music - Music
SNDT Women's University
Bachelors of Commerce - Commerce
HR College of Commerce And Economics
Master Of Music - Music
Excelsia College
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