Sheela Pappachan
Melton West
Summary
Summary/Overview I am a hard-working professional with extensive knowledge and experience in administration accounts receivable &payable procedures and policies. I am an energetic and dedicated team player and I pride myself on my accuracy, professionalism and ability to meet deadlines. I would love nothing better than a stimulating position where I can apply my skills and expertise across different areas of administration & accounting
Overview
26
26
years of professional experience
Work History
Credit Officer/ Accounts Receivable/Accounts Payable Clerk
City Wide Services Pty Ltd
MELBOURNE, VICTORIA
09.2022 - Current
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Developed policies and procedures for approving and managing customer credit limits.
- Assessed the impact of new products or services on current credit policies.
- Monitored customer account activity to identify any potential risks or issues.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Investigated customer complaints regarding billing errors or other discrepancies.
Accounts Receivable / Payable Officer
Royal Greenhill Institute of Technology
01.2013 - 09.2022
- Full Function of Accounts Receivable.
- Generation of Invoices/ Receipts.
- Maintaining Cash& Bank Registers.
- Complete account reconciliations and process adjustments.
- Perform billing, payment allocation, collection and activity reporting following established protocols, to tight deadlines.
- Maintain up-to-date billing system and customer files.
- Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities.
- Organise recovery system and initiate collection efforts.
- Investigate and resolve customer queries.
- Prepare bank deposits.
- Cash, Bank and General Ledger Reconciliation.
- Assisting in the preparation of GST & BAS Returns.
- Provide administrative and clerical support services including filing and records management, mail, photocopying, ordering office supplies as well as efficient handling of incoming and outgoing correspondence and phone calls.
- Greeting visitors and students.
- Assisting & helping students in their need with regards to student courses / fees invoices etc.
- Assisting Students when they have financial difficulty by assisting and giving payment arrangements.
- Any other jobs as required.
- Ensuring that the payment of invoices is completed within a timely manner and in accordance with the payment terms.
- Identify Invoices that are overdue or have not been received.
- Verifying and checking expense claim.
- Matching invoices to the relevant receipts.
- Setting up vendor accounts and reconciling statements.
- Keeping track of every transactions and logging details into the system.
- Lombard The Paper People Lombard The Paper People is top store for paper party supplies in Melbourne.
Collection Officer / Credit Controller
GE Money New Zealand
01.2009 - 12.2012
- Conduct outbound telephone based collection activity on overdue personal (35 calls an hour ) loan account and credit card sales accounts using both manual and auto based dialler system.
- Use negotiation skills to make realistic arrangements with customers to bring overdue accounts up to date.
- Responding to customer account queries.
- Skip Tracing.
- Building relationship with internal stakeholders and external customers to facilitate the collection of overdue debt Software used: Navision.
Finance Administrator, Accounts Receivable
AMP Capital- Property for Industry Limited
02.2008 - 12.2008
- Property for Industry is one of longest established names in New Zealand’s listed property sector) Accounts Payable.
- Input of supplier details in vendor master file.
- Matching of all invoices to relevant purchase orders , coding of invoices.
- Processing invoices for payment for over 100 suppliers.
- Reconciliation of vendor accounts and creditors ledger accounts.
- Liaising with customers (internal & external ) and suppliers.
- PC Banking, Petty cash Reconciliation.
- GST Payments.
- General ledger& Bank reconciliation.
- Payment run - electronic payments and cheque.
- Assisting Month end closing of accounts.
- All other duties as requested, :.
- Maintenance of Tenant ledger –over 150 industrial tenants.
- Processing tenants lease details in system.
- Processing of invoices.
- Receipting and allocation of payments.
- Debtors reconciliation.
- Banking of cash, cheque and credit card payments.
- Manage the accounts receivable collection process.
- Preparing month end debtors report.
- Maintaining all filing, scanning, photocopying etc.
Relieve Receptionist
SAP, Noel Leeming Group Ltd
, New Zealand
02.2004 - 01.2008
- Accounts Receivable& Payable Officer (Noel Leeming Group Limited owns and operates a chain of appliance and electronics retail stores).
- Management of approximately 600 customer accounts.
- Resolve discrepancies by investigating documentation.
- Entering receipts into accounting system, allocation of payments.
- Liaise with customers on a daily basis, attending to all account enquiries regardless of complexity , resolve customer complaints.
- Collection of overdue accounts.
- Set up new debtors accounts.
- Follow up of dishonoured cheques by following up with customers and debt collection agencies.
- Reconciliation of accounts.
- Preparation of outstanding statements and follow up with customers.
- General ledger reconciliation.
- Preparation of Journal entries.
- Sending insurance schedules and follow up on complex issues and payments with insurance companies.
- Audit of store Accounts, reconciliation of stock etc.
- SOFTWARE USED: AS400.
Accounts Receivable Officer
Auckland University of Technology
, New Zealand
04.2002 - 01.2004
- Processing of invoices.
- Collection of overdue accounts.
- Preparing of credit notes, refunds ,journals, internal charge dockets.
- Receipting and allocation of payments.
- Banking of cash , cheque and credit card payments.
- Preparing of monthly statements and follow up with customers.
- Reconciliation of customer and bank accounts.
- Provided reception service as reliever when requested.
- Assisting the financial accountant in budgeting, reconciliation etc.
- Filing, photocopying, scanning etc.
- SOFTWARE USED: EPICORE.
Finance Assistant
Qatar Airways
01.1998 - 01.2001
Accounts Receivable Clerk
- Collection of all overdue accounts.
- Issuing invoices to customers.
- Allocation of payments.
- Accounts ledger reconciliations.
Education
Bachelor of Commerce -
Practical Accountancy & Airline Accounting Procedures Debt Collection and Telephone Techniques conducted by Debtor Management Ltd Certificate in Computing Level 2 &3 conducted by Te Wananga O Aotearoa -
University of New Zealand
Skills
- Microsoft Office (including Excel)
- V-look up
- Pivot Table
- Mail Merge
- Outlook/ Internet
- Accounting Software’s used’
- Epicore / Navision/ JD Edwards (JDE)/ AS 400 / MYOB/ Xero
- Accounting, Navision
- Accountancy, Negotiation
- Accountant, Coding
- Accounting Software, Protocols
- Accounts Payable, Reception
- Accounts Receivable, Reconciling
- Administrative, Reporting
- AS 400, Retail
- AS400, Sales
- Bank reconciliation, Scanning
- Banking, Telephone
- Billing, Phone
- Billing system, Telephone Techniques
- Budgeting
- Clerical
- Closing
- Credit
- Documentation
- Electronics
- Filing
- Financial
- General Ledger
- Insurance
- JD Edwards
- JDE
- Ledger
- Notes
- Excel
- Microsoft Office
- Office
- Outlook
- MYOB
- Financial Statement Review
- Application Preparation
- Sales Support
- Compliance Reviews
Timeline
Credit Officer/ Accounts Receivable/Accounts Payable Clerk
City Wide Services Pty Ltd
09.2022 - Current
Accounts Receivable / Payable Officer
Royal Greenhill Institute of Technology
01.2013 - 09.2022
Collection Officer / Credit Controller
GE Money New Zealand
01.2009 - 12.2012
Finance Administrator, Accounts Receivable
AMP Capital- Property for Industry Limited
02.2008 - 12.2008
Relieve Receptionist
SAP, Noel Leeming Group Ltd
02.2004 - 01.2008
Accounts Receivable Officer
Auckland University of Technology
04.2002 - 01.2004
Finance Assistant
Qatar Airways
01.1998 - 01.2001
Accounts Receivable Clerk
Bachelor of Commerce -
Practical Accountancy & Airline Accounting Procedures Debt Collection and Telephone Techniques conducted by Debtor Management Ltd Certificate in Computing Level 2 &3 conducted by Te Wananga O Aotearoa -
University of New Zealand
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