Niki Chen
Wolli Creek,NSW
Summary
Enthusiastic and hardworking human resource management graduate, with experience through internships in China, within various organizations, in various management sectors. Currently studying Early Childhood Education, seeking a creative position to further my career within a reputable company, utilizing the knowledge and skills I have gained through my experience and my studies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Piccolo Me Café
10.2023 - Current
- Experienced coffee shop worker who understands the value of strong customer service
- Latte art
- Excellent people skills and able to work quickly under pressure, able to make many different drinks quickly without error
- Took customer orders and handled payments
- Preparing beverages using a coffee machine and maintaining cleanliness of equipment
- Create and serve hot or cold beverages to tailored customer’s preferences
Retail Assistant – Christmas Casual
David Jones
11.2023 - 02.2024
- Mainly worked in Men’s wear department
- Providing magnificent customer service
- Maintaining tidy and clean working environment for customer
- Help through payments during rush hours
Barista & Customer Service
Sampa Pizza Wolli Creek
03.2022 - 10.2023
- Working as a Barista in a fast-paced cafe, making coffees at a high standard and maintaining the cleanliness of the coffee machines
- Preparing and cooking pizza
- Various food preparation such as sandwiches and Western-style meals
- Providing excellent customer service
- Maintaining a clean work environment through frequent cleaning of the kitchen, displays, floors, tables and windows
Education
Graduated Diploma - Early Childhood Education
Victoria University, Sydney
160 Sussex St, Sydney NSW 200009.2025
Master of Human Resource Management -
University of Technology Sydney
06.2023
Bachelor of Human Resource Management -
University of Guangdong Technology
06.2020
Skills
- Communication: Clearly and effectively communicate with customers, adapting tone and languages to different audiences
- Empathy: Show understanding and patience, making customers feel valued and understood, especially in handling complaints
- Problem - Solving: Ability to think quickly and find solutions that benefit both customers and the business
- Conflict Resolution: Skilled in deescalting tense situations, resolving complaints, and maintaining a positive customer ecxperiences
- Adaptability: Flexible in handling unecpected situations and responding to different customer personalities and demands
1 Customer Interaction Skills
2 Problem-Solving and Conflict Resolution
- Multitasking
- Independently work under pressure
- Qualified for the role and positions
- Teamwork: Comfortable working collaboratively with collagues to meet organizational goals and maintain a positive environment
- Attention to details
3 Organizational and Time Management Skills
4 Team Collaboration
References
- Sophie Lu, 0450 577 949
- Christina, 0466 881 022
- Fernando Da-Silva, Manager- Sampa, 0405 851 182
Certification
- China Conservatory of Music Grade 10 Piano Certificate
- Working with Children Check
China Conservatory of Music Grade 10 Piano Certificate
The China Conservatory of Music Grade 10 Piano Certificate is one of the highest levels in the piano grading system within China, aimed at evaluating the technical and interpretive skills of advanced pianists. It widely recognized across China and often taken by students who have undergone years of formal piano training.
Languages
Chinese (Mandarin)
Native or Bilingual
Russian
Professional Working
English
Full Professional
Timeline
Retail Assistant – Christmas Casual
David Jones
11.2023 - 02.2024
Barista
Piccolo Me Café
10.2023 - Current
Barista & Customer Service
Sampa Pizza Wolli Creek
03.2022 - 10.2023
Master of Human Resource Management -
University of Technology Sydney
Bachelor of Human Resource Management -
University of Guangdong Technology
Graduated Diploma - Early Childhood Education
Victoria University, Sydney
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