Niki Nikoloudi
Seaford,VIC
Summary
Dynamic professional with extensive experience in customer service and management at DHL Express. Proven ability in conflict resolution and data entry, enhancing customer satisfaction. Skilled in team development and complaint handling, consistently achieving service standard compliance. Adept at utilizing Microsoft Excel for report generation and improving operational efficiency.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Hospitality Industry
11.2010 - 05.2025
Manager
DHL Express Corporate Office
09.2006 - 09.2010
Manager
Transportation
09.2001 - 09.2006
Secretary
Accounting Department
05.1989 - 08.2000
Sales Assistance
Super Market Services
09.1986 - 05.1989
Education
High School -
Geniko Lykeio
Chania Creta GreeceSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Prioritization
- Staff training
- Quality control
- Live chat support
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Store maintenance
- Assertiveness
- Order fulfillment
- Account updating
- Research
- Account management
- Staff education and training
- Retail store support
- Stock management
- Service standard compliance
- Document control
- Shipping and logistics
- Sales closing
- Escalation management
- POS systems expert
- Travel planning
- Route management
- Report generation
Timeline
Customer Service Representative
Hospitality Industry
11.2010 - 05.2025
Manager
DHL Express Corporate Office
09.2006 - 09.2010
Manager
Transportation
09.2001 - 09.2006
Secretary
Accounting Department
05.1989 - 08.2000
Sales Assistance
Super Market Services
09.1986 - 05.1989
High School -
Geniko Lykeio
Languages
Greek
Native or Bilingual
English
Advanced (C1)
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