Niki Pollard

Pulse Property Group re-structured the property management department back into a more traditional Property management role, End to End. I kept my original owners from the last 8 years and capped my portfolio at 135 residential properties.

• New management/Sign up/referrals/negotiating fees
• Leasing Home open/applications
• Arrears
• Renewals management and lease agreements
• Entering invoices
• Conflict resolution
• Routine inspections
• Final bond inspections
• All aspects of Maintenance
• Answering office calls, greeting clients, arrange keys.
• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
• Investigated and resolved any tenant complaints.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Streamlined property management processes for improved efficiency and cost savings.
• Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.

Pulse Property Group purchased another residential portfolio and structured the roles within the property management department. I was promoted to a PM Team leader, this role included managing a team of property managers and running a Portfolio of 365 residential properties.

• Office Based role
• New property manager onboarding
• Conducted weekly team training meetings
• Support/mentoring property managers with all aspects of property management
• Focusing on quality communication and exceptional customer service
• Conducted final bond inspection
• Conflict Resolution expert
• Streamlined property management processes for improved efficiency.
• Conducting home opens and applications processing
• Coordinating maintenance and renovations.
• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.

When I first started at Pulse Property Group. I was hired as a property manager with a "paid per property Portfolio" Starting at 90 residential properties. End to End.

• New management/Sign up/referrals/negotiating fees
• Leasing Home open/applications
• Arrears.
• Renewals management and lease agreements.
• Entering invoices.
• Conflict resolution.
• Routine inspections.
• Final bond inspections.
• All aspects of Maintenance.
• Answering office calls, greeting clients, arrange keys.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Managing quality relationship building within my portfolio, resulting in increased customer loyalty and repeat/referral business.

I started as a property manager, managing a portfolio of 95 residential properties and moved into a BDM role/property manager very quickly using my sales skills.

• New management/Sign up/referrals/negotiating fees
• Accomplished multiple tasks within established timeframes in all aspects of property management.
• Developed strong relationships with clients for repeat business, providing exceptional customer service and support.
• Actively seeking out new opportunities and establishing connections within the community.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.

I started my career in Real Estate as a Sales representative when I was 26 years old.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.

I've always had a keen interest in Real Estate from a young age, purchasing my first investment property at 23 years old.

I left the industry to become a full time Mum and concentrate on a family life, having two great kids. I was out of the industry for 10 years but never lost my passion for Real estate and I went back into the industry when my kids went into full-time school. I wanted to work Monday to Friday so I completed a property management course and found my calling.

My kids are now 19 and 17 years old. I have a strong relationship with them both but they don't live with me anymore. They are off forging their own wonderful lives in the world. We catch for mid week dinners or shopping adventures.