Niki Psarakos
Melbourne,VIC
Summary
Inspiring manager with extensive experience consumer goods product industries 14 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
18
18
years of professional experience
Work History
Sales Manager
The Queen of Confidence
Melbourne, VIC
10.2021 - 10.2022
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
Operations Manager
The Queen of Confidence
Melbourne , VIC
10.2019 - 10.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
Business Management Associate
Psarakos Market
Melbourne , VIC
07.2004 - 06.2019
- Developed financial models to analyze potential investments and forecast future revenue streams.
- Monitored industry trends to identify potential threats or opportunities for the business.
- Maintained accurate records of project status updates in order to monitor progress towards goals.
- Managed relationships with key stakeholders including customers, vendors, partners.
- Advised executives on best practices related to organizational management and development strategy.
- Organized and led team meetings to discuss progress on projects, assign tasks, and brainstorm creative solutions.
- Collaborated with HR teams on recruitment efforts as needed in order to fill open positions quickly.
- Reviewed documents, logs, and other records to compile full picture of available information.
- Assisted in developing business strategies and plans to increase company revenue and maximize profits.
- Analyzed existing operations processes to determine areas of cost reduction or efficiency improvement.
- Coordinated with IT teams to ensure that all systems are up-to-date with current software versions.
- Resolved customer issues in a timely manner while maintaining high levels of customer satisfaction.
- Performed risk assessments on proposed ventures to ensure compliance with industry regulations and standards.
- Collaborated with other key personnel to determine opportunities to advance business objectives.
- Provided guidance on process improvement initiatives by utilizing data-driven insights from various sources.
- Prepared detailed reports on sales performance, market penetration, pricing analysis, competitive landscape.
- Tracked expenses against budget allocations in order to maintain fiscal responsibility across departments.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Devised new and improved records management programs to organize and protect data.
Education
Building Construction Technology
Holmesglen Institute of Tafe
Burwood, VIC09-2006
Advanced Diploma - Accounting
Swinburne University of Technology
Hawthorn, VIC07-2004
High School Diploma -
Alphington Grammar
Alphington, VIC12-1996
Skills
- Staff Management
- Sales Reporting
- Strategic Planning
- Sales Tracking
- Performance Management
- Order Management
- Account Management
- Operations
- Profitability Optimization
Languages
Greek
Native/ Bilingual
References
References available upon request.
Timeline
Sales Manager
The Queen of Confidence
10.2021 - 10.2022
Operations Manager
The Queen of Confidence
10.2019 - 10.2022
Business Management Associate
Psarakos Market
07.2004 - 06.2019
Building Construction Technology
Holmesglen Institute of Tafe
Advanced Diploma - Accounting
Swinburne University of Technology
High School Diploma -
Alphington Grammar
Similar Profiles
Craig BurtonCraig Burton
General Manager at Confidence ChevroletGeneral Manager at Confidence Chevrolet
Stephanie CruzStephanie Cruz
Senior Manager - Education at The Confidence GroupSenior Manager - Education at The Confidence Group
Yumeng (Cayla) RenYumeng (Cayla) Ren
Home Stager at Sell with Confidence Staging and DesignHome Stager at Sell with Confidence Staging and Design