Niki Sarlamis

• Working along side families and individuals to maintain their tenancies – this includes supporting them through avoiding rental arrears and maintaining adequate property care.
• Investigating anti-social behaviour complaints and child welfare matters, as well as liaising with law enforcement and police to report and investigate criminal behaviour.
• Managing arrears.
• Liaising with support workers, doctors, community groups and making referrals to maximise community engagement.
• Working alongside Aboriginal specialists to better understand the unique needs of indigenous tenants fostering a relationship of mutual trust and respect.
• Dealing with people with a variety of disabilities, cultural backgrounds, trauma, violence, mental health issues and drug and alcohol problems.
• Liaising with support workers, doctors, occupational therapists and making referrals to maximise community engagement.
• Interpreting and applying complex DCJs policy in making complex decisions which impact on clients as well as internal and external stakeholders
• Using DCJs policy as the cornerstone in creative problem solving.
• Utilising interpreters to converse with non-English speaking clients and communicate information in line with FACS policy and procedure.
• Property inspections.
• Drafting official correspondence between Housing NSW and clients using appropriate and accurate information.
• Adhering to appropriate privacy and confidentiality standards when dealing with sensitive information.

· Mentoring, training and guiding Client Service Officers to assist with achieving positive outcomes for clients.

· Arrears management, including application and representation at the NSW Administrative and Civil Tribunal.

· Tenancy management and empowering clients to maintain tenancies.

· Identifying, answering and responding to a wide range of complex needs.

· Assisting with property maintenance issues that are not resolved through the housing contact centre or that may be ongoing.

· Make referrals and work with specialists and external service providers for example, Partners in Recovery and Catholic Care.

· Assisting the team to achieve its goals and improve on the districts key performance indicators (KPI’s).

· Using in-house programs such as HOMES, TRIM and Outlook to monitor and complete all workflow.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Assessing properties for their correct current market values.