Niki Taylor
Elizabeth,SA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly candidate with passion for providing excellent customer service skill and a fantastic personality . Hardworking and flexible individual takes reservations, assigns and handles payments. Outstanding multitasker with in-depth knowledge in customer service. Loves a challenge.
Overview
14
14
years of professional experience
Work History
Hospitality Worker
Redlion Hotel
01.2020 - Current
- provide responsible service of alcohol
- provide responsible service of gambling
- obtained responsible persons badge.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Trained new staff on best practices in customer service, resulting in improved overall performance.
- Processed payments correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
- managed all gaming policies and procedures.
- managed barrings,breach of barrings and all internal reporting procedures.
- ordering of keno/ the lotteries
- managed all policies and procedures to do to with the keno and lotteries terminal,
- managed quarterly reports for gaming and keno.
- emailing duties to resolve problems or upgrade tills in the bistro and bar areas.
Bar Attendant
Grand Centrals Football Club
11.2015 - 12.2016
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
Bar Attendant
Elizabeth Tavern
03.2014 - 02.2015
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- providing responsible service of alcohol
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
Bar Attendant
Eyre Hotel
01.2010 - 01.2012
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- worked fast and efficiently under fast passed pressure.
- provided responsible service of alcohol.
- cleaned and tidied bar area.
- operated TAB and keno
Education
Certificate 3 - Support Work
Total Trading Solutions
Parafield Gardens, SA06.2019
Certificate III - Hospitality
Career Employment Group
Whyalla04.2011
Skills
- Supply Restocking
- Positive Attitude
- First Aid Training
- Excellent Communication
- Administrative Skills
- Phone and Email Etiquette
- Coaching and Mentoring
- Responsible persons badge
- Further advanced in gaming
- Compassionate
- Fantastic personality
Additional Information
reference's
Char Brady
venue manager redlion hotel
0400542683
Naomi
venue manager redlion hotel
0413036627
Jessica Handcock
work colleague
0402063049
Timeline
Hospitality Worker
Redlion Hotel
01.2020 - Current
Bar Attendant
Grand Centrals Football Club
11.2015 - 12.2016
Bar Attendant
Elizabeth Tavern
03.2014 - 02.2015
Bar Attendant
Eyre Hotel
01.2010 - 01.2012
Certificate 3 - Support Work
Total Trading Solutions
Certificate III - Hospitality
Career Employment Group
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