Niki Twitchett

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.

• From Club Manager > Area manager > Brisbane Region - promoted (responsible for 5 locations).
• Supporting managers and their teams to drive sustainable financial growth through consistent achievement of sales KPI’s while forging strong member retention processes through events and training. Identifying and creating necessary procedures with new site openings and multiple locations to ensure efficiency of large teams. Provide and assess training and development for all staff in facilities and services, conducting training and development with a diverse audience.
• Generate leads from needs analysis, and drive relationships with the community and local businesses.
• Reverse engineer sales results, assisting managers to achieve a diverse range of KPI’s.
• Actively recruit and mentor individuals to become and create self-leaders and future managers.
• Retail sales/account management, sales training and development, teaching and implementation of time management/organisation, while maintaining growth staff and members in four club locations simultaneously.
• Reference: Leigh Wetton (Director EMF) 0402 938 514. Toree Read (T&D) 0422 864 284. Emily Forwood (Operations) 0491 115 675

• Private practice clinical nutrition specialising in mental health, weight loss, chronic disease, and lifestyle modifications to aid pain and disease symptoms, with a passion for going above and beyond for health.
• Current office location Goodlife Mount Gravatt.
• Personal reference: John Bartlett 0412 531 988 (Senior Associate Lecturer/ Clinic Supervisor)

Proficiency in CMS, Debit Success and implementing new systems for workplace efficiency. High daily productivity of emails and activities (70+) leading to assisting club monthly budgets.

• Experienced at training staff in more than 8 QLD clubs, training new staff, and assisting in sales, with efficiency, accuracy, and professionalism.
• Reference: 3 References: Available on request
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

• NDIS Practice Manager and Area Manager for 4 clinics over Gold Coast/Brisbane, onboarding and inductions, recruitment, and training of Clinic Managers. Schedule coordination of Operations Manager and Director, and multiple AHPRA Allied Health Therapists. Business development & networking, marketing and social media invoicing and payroll, forming relationships with government agencies for consistent growth.
• Reference: Available on request

• Personal trainer and fitness instructor, receptionist, and administration, monthly KPI’s and continual staff/self-development to meet current market needs. Consistent client retention and business growth over multiple years of a gym employed role and transition to club self-employment.
• Reference: Alan Mead – 0437 786 743 (Owner)

• Managing multiple large teams and opening new franchises in 3 QLD locations, training and rostering staff, onboarding, OH&S systems, business system development, marketing, and business relations, with 9 years of service.
• Reference: Reno D’Eiio 0406 273 209 (General Manager)

• Linen department management for a large interstate event hiring company, training, and supervision for large scale events, hiring, and rostering of staff, inductions and onboarding for high-pressure Melbourne Grand Prix, and Melbourne Cup events.